Reviews
Great service provided for my purchasing Lexus NX
Chris is very professional, nice person who provided all what we need. We are very satisfied with our purchasing experience of new Lexus NX350h. Thank you so much for your help!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tony, receiving positive reviews like yours is what our Sales Department strives for. It brings us joy to learn that our professional team was friendly and helpful during the purchase of your new Lexus NX 350H. Your business is valued and we look forward to seeing you again at Lexus of Austin.
Customer are truly #1
Customers are number 1 at Lexus of Austin, from the time I walked through the sales door for the first time. Randy H was outstanding, informative and professional and I have already referred a few friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to leave us a five-star review. It is pleasing to learn that our professional Sales Team was informative and outstanding during your visit at Lexus of Austin. If you ever have any future needs, we are always here to help.
Highly Recommend
Great experience all around. I would definitely purchase another vehicle from them again. Marco, my salesman stayed late on more than one occasion to accommodate my work schedule.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Rich, thanks for sharing this five-star review with us. It makes us proud to learn that our Sales Team went above and beyond to make sure you had a great experience at Lexus of Austin. Your business is valued and we look forward to seeing you again in the future.
Good cars, Bad customer service
I bought my car from Marco about two weeks ago, the first day I drove it off the lot the dashboard lit up with "check oil" "check tire pressure". Marco told me to ask him if I have any questions when I bought the car yet he has ignored my messages, and hasn't been available. I feel like I bothered him by even buying the car from him, the other agents were kind to me when I brought the car in and helped me out. The oil light is still on and Im still waiting to hear back when I should bring the car in to not bother Marco (at his job).
- Customer service 1.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Kaitlyn, Thank you for bringing your experience to my attention. I would like the chance to speak with you further regarding the communication you have received from our Sales Department after purchasing your vehicle. Can you please email me with your preferred contact information? I appreciate your time! Jim Crawley General Manager Lexus of Austin jcrawley@penskeautomotive.com
Outstanding in every way!
Lexus of Austin is the best! Outstanding service from the moment we arrived! Jay Lord was amazing! The entire experience purchasing our car could not have been better.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your visit to Lexus of Austin for your car-buying needs. We are thrilled that our dealership is the best and that our amazing Sales Team provided you with outstanding service from the moment you arrived. We are pleased that you enjoyed your entire experience and congratulations on your new purchase. Your incredible five-star review is greatly appreciated, Robert.
Fast and efficient service
Fast and efficient service! I just drop by to check for new NX350 … surprisingly i just bought a new one for less than 4 hrs procurement process was done!!! Staff are approachable and willing to help! So far im enjoying my new car …
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rebecca, thank you so much for your kind review. We are happy to learn that you received fast and efficient service at Lexus of Austin and we welcome you back anytime. Take care.
Hot Judas!
Lexus of Austin and the purchase of my new car as easy as possible. They were professional at a well-organized during the closing. I would recommend this dealership.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your positive five-star review. We are grateful to have you come visit us here at Lexus of Austin. It makes us proud to read that our professional and well-organized Sales Team made your car-buying experience easy as possible. We appreciate your generous recommendation to us and congratulations on your new purchase.
Devoted
I have worked with our salesperson Paul Sakahara for many years now. This is not my first Lexus. Paul is straight-forward, knowledgeable and instructive. The Lexus vehicle is of the finest quality and the related service is friendly and easy to access. We are devoted Lexus customers.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, Mel. We are ecstatic to learn that our knowledgeable Sales Team has worked with you for many years and we are truly grateful for your continued loyalty to us here at Lexus of Austin. We are proud that our team was direct and instructive in all of your interactions. Congratulations on the second Lexus you have purchased from us and we appreciate your business and value you as a customer.
Worst dealership service in Texas
I would not even give them one star but there wasn’t anything lower. Worst experience ever. Had to call multiple times for updates and when to expect the repair would be completed. Did not get a call back until the next day and then was told it might even be another day. Once the car was complete, it was returned filthy. I was told they could not wash the windshield which was fine but the inside of the car was filthy along wIth hand prints and dirty smudges. A protecive paper liner was not used on the floor boards leaving the carpet filthy. When my husband called back to complain about the car he was told they use a third party. This is not the customers problem. We paid the Lexus dealership therefore it is the responsibility of the dealership to return the car the same condition as the customer left it. I will never use this dealership again and warn all my friends that own Lexus not to use is dealership.
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Barbara, I appreciate you taking the time to share your feedback regarding your recent visit to our Service Team here at Lexus of Austin. I would like the opportunity to discuss communication about your vehicle and the condition of your vehicle upon return from our Service Department. Would you please send your best contact information to me so we can talk about this in greater detail? I look forward to hearing from you. Jim Crawley General Manager Lexus of Austin jcrawley@penskeautomotive.com
Brian is the best!
Brian Erickson was very friendly and knowledgeable about the car I was interested in. The trade-in/purchase was quick and easy. Jenny instructed me on all the technology features that were new. Great overall experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your positive experience with our Sales Team, Leah. We're thrilled to read that they were friendly and knowledgeable, making the car selection process smooth for you. We're also pleased that the trade-in and purchase were quick and easy. It's great to know that our staff provided you with instructions on the new technology features of your car. We appreciate your kind words and are glad that you had a great overall experience with Lexus of Austin.