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Gerald Ford

(896 reviews)

Reviews

(896 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Follow through with promises made , I was so happy i

Follow through with promises made , I was so happy i recommended my friend who also made a new car purchase the next day

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your wonderful review, Safet! We truly appreciate your support and are delighted to hear that you were happy with your experience at Gerald Ford. It's fantastic to know that you recommended us to your friend, and we're thrilled to welcome them as well. We look forward to assisting you both again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

Larry and Oscar provided clear instructions.

Larry and Oscar provided clear instructions. They were helpful and accurate.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Joseph, for your wonderful review! We're thrilled to hear that you found our team, including Oscar, to be helpful and accurate. Your feedback is greatly appreciated, and we look forward to assisting you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford

Knew what vehicle I was looking at salesman was

Knew what vehicle I was looking at salesman was proficient and professional He made the sale within a 3 hour window

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words! I'm glad to hear that you had a positive experience with our team and that the sales process was efficient. We strive to provide professional service while helping our customers find the perfect vehicle. We look forward to seeing you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford

Kyle did a great job.

Kyle did a great job. Wasn't too pushy or annoying but kept with me to make sure anything I needed was handled.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, Nicholas, for your kind words about your experience with us at Gerald Ford! We're thrilled to hear that you felt well taken care of and appreciated Kyle's approach. We pride ourselves on providing excellent service, and we look forward to assisting you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

I had an excellent experience with the Ford Mobile

I had an excellent experience with the Ford Mobile Service. The employee who serviced my vehicle was awesome, and I found the whole experience to be SUPER convenient as they came to my work. I will absolutely be using this service again in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Kaitlyn, for your fantastic review! We're thrilled to hear about your excellent experience with our Ford Mobile Service. It's great to know that our team was able to provide you with convenience while servicing your vehicle at your workplace. We look forward to serving you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

They could have kept car over night.

They could have kept car over night. Because of the need for next day use they put effort in to complete repair same day. They also offered a loaner vehicle if that wasn't met.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your review, Mike! I'm glad to hear that we were able to accommodate your needs by completing the repair the same day and offering a loaner vehicle. We strive to provide excellent service here at Gerald Ford, and it's great to know that you felt supported. We look forward to serving you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

Very pleased with the whole purchasing process.

Very pleased with the whole purchasing process. Was a very smooth process. Didn't take all day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words, Mark! I'm glad to hear that you were pleased with the purchasing process at Gerald Ford and that it was smooth and efficient for you. We appreciate your feedback and hope to see you again soon for your next vehicle needs! Sincerely, Tom Kastrati General Manager Gerald Ford

Everyone is always so friendly, knowledgeable, &

Everyone is always so friendly, knowledgeable, & Frankie is one of the best salesman there!!!! The snacks are always a hit as well!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Deanne! We appreciate your kind words about our team and Frankie. We're thrilled to hear you enjoy the friendly atmosphere and our snacks! We look forward to seeing you again at Gerald Ford soon! Sincerely, Tom Kastrati General Manager Gerald Ford

Ask for salesperson Kyle C.

Ask for salesperson Kyle C. he was great to work with. The level of communication from the GM to Salesperson was executed perfectly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your positive feedback, David! We're thrilled to hear that you had a great experience working with Kyle. It's always our goal at Gerald Ford to ensure excellent communication and service throughout the buying process. We appreciate you taking the time to share your thoughts and look forward to seeing you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

Kaine did an excellent job helping me to secure a new

Kaine did an excellent job helping me to secure a new Mustang for my wife. Your finance guy was great and easy to work with too. Service prepped the car and cleaned it up nicely for delivery.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words! I’m thrilled to hear that Kaine helped you secure a new Mustang for your wife and that our finance team made the process easy for you. It's wonderful to know that our service team prepped the car to your satisfaction as well. We appreciate your support and look forward to seeing you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford