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West Herr Chrysler Dodge Jeep Ram of Lockport

(229 reviews)

Reviews

(229 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chrysler Dodge Jeep Ram of Lockport from DealerRater.

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Great service at a fair price and no trouble making the

Great service at a fair price and no trouble making the appointment! Thanks West - Herr!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Verry good place to get your vehicle fixed, they are very

Verry good place to get your vehicle fixed, they are very professional and curtieous all the time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

West-Herr consistently provides excellent service.

West-Herr consistently provides excellent service. The staff is very cordial and professional, and scheduled maintenance is performed thoroughly and promptly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This was our second WestHerr purchase.

This was our second WestHerr purchase. We will likely make more. They make the experience as streamlined as possible. John Tribble could not be more accommodating.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They keep me inform on the recall, The staff was helpful

They keep me inform on the recall, The staff was helpful to located a work document i left in my vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service department is great.

The service department is great. They are friendly and super helpful. They let me know every step of the way what is going on. I go back for oil changes and repairs. Again, the service staff are awesome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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My vehicle was due for its first NYSI.

My vehicle was due for its first NYSI. I received an appt. in a timely manner. On the day of my appt., Brett checked me in quickly&efficiently. My service was completed in a timely manner! Thank you to Brett Doebler&Service staff! Every employee at this dealership acknowledges you&makes you feel a part of their “family”!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Took my Jeep in for service and had a few problem with

Took my Jeep in for service and had a few problem with communication but in the end, they treated me with a high level of professionalism. Mike, Christy and the team did a great job. Many thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Brett was very kind very helpful, brought my truck in for

Brett was very kind very helpful, brought my truck in for oil change rotation and a inspection and the next morning my truck was running smoother than molasses

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I went there this morning to show Mike in collection shop

I went there this morning to show Mike in collection shop all the runs and gret in my paint.he said it looked great he gave me a good deal.this guy couldn't paint his toe nails let alone a car.this guy is a lier and con stay away from this place big time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.