West Herr Chrysler Dodge Jeep Ram of Lockport

This was our second WestHerr purchase. We will likely make more. They make the experience as streamlined as possible. John Tribble could not be more accommodating.

They keep me inform on the recall, The staff was helpful to located a work document i left in my vehicle

The service department is great. They are friendly and super helpful. They let me know every step of the way what is going on. I go back for oil changes and repairs. Again, the service staff are awesome.

My vehicle was due for its first NYSI. I received an appt. in a timely manner. On the day of my appt., Brett checked me in quickly&efficiently. My service was completed in a timely manner! Thank you to Brett Doebler&Service staff! Every employee at this dealership acknowledges you&makes you feel a part of their “family”!

Took my Jeep in for service and had a few problem with communication but in the end, they treated me with a high level of professionalism. Mike, Christy and the team did a great job. Many thanks!

Brett was very kind very helpful, brought my truck in for oil change rotation and a inspection and the next morning my truck was running smoother than molasses

I went there this morning to show Mike in collection shop all the runs and gret in my paint.he said it looked great he gave me a good deal.this guy couldn't paint his toe nails let alone a car.this guy is a lier and con stay away from this place big time.

The Service Team was extremely polite and helpful. I was in and out in no time!

They definitely stand behind their service very helpful service manager Michael Rice. Will return for service.

I went in for a scheduled recall. I walked up to the desk and was completely ignored. No response at all. 2 men at the desk couldn't even acknowledge me or ask if they could help me. Poor rating for horrible customer service. The person who finally acknowledged that I exist was ok but bare minimum for service. Only answered questions if asked.