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EchoPark Automotive Houston

(887 reviews)
Visit EchoPark Automotive Houston
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
(866) 583-6956 (866) 583-6956

Reviews

(887 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of EchoPark Automotive Houston from DealerRater.

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Everyone was nice, helpful and knowledgeable.

Everyone was nice, helpful and knowledgeable. I enjoyed how attentive the staff was and so willing to assist and make things comfortable and smooth! Thank you Jon D.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Clean,knowledgeable staff members, not pushy, very

Clean,knowledgeable staff members, not pushy, very helpful, Mariana Escobar was fantastic and went out of her way to help us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Gustavo is a great sales person.

Gustavo is a great sales person. Answered all our questions and was beyond helpful!!! He was very professional!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Good dealer, Ioved working with her and the enthusiasm

Good dealer, Ioved working with her and the enthusiasm and personality. She was very helpful and getting our finances right

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Mariana is amazing super professional.

Mariana is amazing super professional. The best experience purchasing a vehicle in my lifetime!!! This girl needs a promotion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

they try to make you sign blank power of attorneys, did

they try to make you sign blank power of attorneys, did not like it...untrustworthy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

EXCELLENT EXPERIENCE!

I absolutely enjoyed the experience at EchoPark. I do not care for using their lenders only, but it all worked out

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, Sam Cook we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Houston (North Freeway). Thank you! This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.

Lack of communication, worst customer service, they take

Lack of communication, worst customer service, they take no notes every person that call you back you have to explain again. They don’t help you if you want to get your own financial bank, they just ignore you and force you to use their financial even if you are Pre-Approved I will not recommend them and even if you put a $500 hold on a vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
0 people out of 0 found this review helpful.

I absolutely love this place everytime I need to come get

I absolutely love this place everytime I need to come get a car, I leave happy and everyone is so friendly and helpful…

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Flew in from Dallas for a great deal I found online.

Flew in from Dallas for a great deal I found online. Christy Leal took care of me for the whole process. 100% recommended. No xx. No additional charges and no pressure to upsell. Very easy process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.