Reviews
Good work
Great service from samueal and Eli. I would recommend this location to everyone looking to get in a quality vehicle without all of the hassel.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that Samuel and Eli were able to provide you with great service! We really appreciate this feedback and I'll be certain to share it with them. Thank you and don't hesitate to contact us if there's anything else we can do for you!
Excellent customer service from Samuel
I had an awesome customer service from Samuel, was detailed, knowledgeable, experience and most of all friendly. And i will surely recommend EM to all
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for the nice review! Samuel is a key component of our team, and it is great to hear that he provided you with excellent service. I'll be sure to pass along your compliments to him. We appreciate your recommendation and don't hesitate to contact us if there's anything else we can do for you!
Got myself a new Accord!
Overall very nice experience. Wonderful staff! Thank you Sam! He did everything possible to make it happen and place me in a car that day.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Michael, we love hearing about customers that have a great experience with us and we are glad you are one of them! Sam is a great people person, and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. Congrats on your new car! Please feel free to contact us if you have any questions on your new vehicle.
VERY HELPFUL
I CAME IN TO BUY A CAR AND SAMUEL FREMPONG MADE EXPERIENCE VERY PLEASANT.HE HELP ME WITH CHOOSING OF THE CAR THAT FITS MY NEEDS.THANKS TO SAMUEL FROM EASTERN MOTORS MANASSAS.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dorcas, thanks for writing this great review and congratulations on your new car! It's delightful to know that Samuel made your car-buying experience a pleasant one. I'll be sure to pass along your compliments to him. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages.
My referral of the manassas Store
I purchase a suv on November 07 2014 at Eastern Automotive Group and refer this Dealer because the great sales and cutomer skills to my best friend Mariuxi Morales-Franco. Yesterday she purchase a vehicle and leave super happy with the quality of service from salerperson Gregory Steele and Eli Copty general Manager. A Great Experience at Easterns Automotive Group Manassas . She was looking online for dealers I told her stop let me take you to the best team on the Beltway after yesterday she agree.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this amazing review and for spreading the good word! We couldn't be happier that we were able to service you as well as your friend. It’s a pleasure to learn that Gregory and Eli provided you with a great experience. Congratulations to the both of you on your new cars! We look forward to serving you again in the future!
Very knowledgeable.
I came in to find a car and was greeted immediately. My salesman Greg was great he made me feel real comfortable. I would definitely return to buy a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking time to write this great review! I am so glad to hear that Greg provided you with excellent service. Please stop in to see us if there’s anything else we can do for you!
Best car buying experience!!!
Best car buying experience ever, Greg and Sean were very professional, friendly and overall helpful. The whole process took less than two hours. Excellent service!!! I will definitely
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback with us! I am so happy to hear Greg and Sean were able to provide you with great service! Please stop by to visit if you have any further questions.
Good Experience
Everything was fine, except for the fact I was told I HAD to purchase Gap insurance and an extended warranty (I didn't do either) - otherwise it was a pleasant experience.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share this feedback with us and for choosing us for your automotive needs. We work hard to make sure our guests have a wonderful experience and it’s unfortunate to hear that some aspects of your prior visit with us have not been up to your expectations. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Joel Bassam- Marketing Director- jbassam@easterns.com
Will never purchase from any other dealer!!!
This was by far the BEST first car buying experience i could possibly ask for. From the time i walked to the time i left i experienced nothing but amazing customer service! Samuel was so friendly and mafe sure i left in a car i would love. For any future car purchases i will always come back here and will refer my friends to him as well!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Chanteb, thanks so much for the nice review! Samuel is a key component of our team, and it is great to hear that he made your car-buying experience the best you ever had. We appreciate your recommendation, and if you need anything else at all, please come back to see us. Also, check us out on Facebook and Twitter for exclusive content and deals.
Awesome experience!
Buying a car was a breeze! As a person who has struggled with financial issues for several years I felt beyond accommodated! Michael, Eli and the finance team were more than willing to work with me and find the best option to suit my situation and needs. Michael especially made me feel very welcome and was there to answer any questions. I would highly recommend the manassas location to anyone in the market for a high quality used vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new car! Our entire team is focused on providing top-notch customer service, and I'm very pleased that your visit with us mirrored our efforts. I’ll be sure to pass along your compliments to Michael, Eli and to the rest of the staff. We appreciate your business and look forward to working with you again in the future. In the meantime, be sure to stay connected with us on Facebook and Twitter for dealer news and specials.