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Fox Chrysler Dodge Jeep RAM of Grand Rapids

(1,668 reviews)
Visit Fox Chrysler Dodge Jeep RAM of Grand Rapids
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 2:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(1,668 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fox Chrysler Dodge Jeep RAM of Grand Rapids from DealerRater.

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The best dealership in GR.

Excellent experience. There is a reason that I have used this dealership o lease my last 3 jeeps. Great sales, great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fox is Awesome!

Great customer service, sales, and repairs. Dave was excellent in sales and Ryan in service department was awesome! Best car buying experience at Fox.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great customer service

The customer service. It was great... made me feel I was the only one they were helping. Bonus ... a shiny washed car that I barely recognized. Lol

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Delighted with the service...

The service rep, Abdul, was very helpful and polite. The service was quick, the lounge was comfortable, the charges were very fair. I had an oil change and also needed a headlight bulb replaced. I had to make a return trip the next day for a turn signal bulb. The service was great--quick and very fair charges.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Express service a gem

Super great polite. Quick service. Nice wait area. Clean facility. Staff friendly and helpful. I don’t mind going for service because it’s always such a great experience. Plainfield location is fabulous

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service and very nice facilities

Stephanie did a great job! Everyone was very friendly and the dealership was clean comfortable. They were prompt and texted me when my vehicle was ready.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Mr Keith N

Clean facility, friendly staff, quality service, process updates, complete estimates, quick check-in, no pressure service suggestions, quick oil change speedy service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Death Wobble concerns

My appointment was arranged by Jeep Wave after a not so positive experience prior to my latest visit. My last visit was top notch—fast, informative, and a loaner vehicle was waiting for me… Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Went well

I enjoyed how they worked with me on the price to make it affordable. They were able to get me into the shop in an understandable amount of time. Kept me updated and were friendly.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Efficient, quality service!

Great service! Nice employees that explained everything and took time to answer any questions I had. I will definitely be back when my next service is due!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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