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Jim Ellis Toyota of McDonough

(8,841 reviews)
Visit Jim Ellis Toyota of McDonough
Sales hours:
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Sales Service
Monday 7:30am–7:00pm 7:30am–7:00pm
Tuesday 7:30am–7:00pm 7:30am–7:00pm
Wednesday 7:30am–7:00pm 7:30am–7:00pm
Thursday 7:30am–7:00pm 7:30am–7:00pm
Friday 7:30am–7:00pm 7:30am–7:00pm
Saturday 7:30am–7:00pm 7:30am–7:00pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (866) 938-9804 (866) 938-9804
Used (877) 569-0052 (877) 569-0052
Service (866) 529-1601 (866) 529-1601

Reviews

(8,841 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Toyota of McDonough from DealerRater.

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I had a great experience, they made it simple , easy and...

I had a great experience, they made it simple , easy and fast to find the car I want and buy my used truck form me . I would strongly recommend buying from here

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for allowing me the privilege of earning your business and a major thank you for the positive feedback. Please be sure to refer your friends and family to me.

I love this dealership! I live within one mile of another...

I love this dealership! I live within one mile of another Toyota dealership, but I choose to drive 20+ miles to come to this one. Great service & they never try to sell me unnecessary services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words. I take every survey/review to heart and I truly appreciate the time you took out of your day to fill it out. If there is anything else I can do for you even if its just to answer a question do not hesitate to call. Thank you for being a loyal Jim Ellis customer.

Great Experience!! I was a little hesitant but everyone...

Great Experience!! I was a little hesitant but everyone made me feel completely comfortable. Mason and Michael explained everything in detail. I’m going to really enjoy my new car!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It was my pleasure to assist you with your vehicle purchase. Thank you for the great review. Please be sure to refer all your family and friends to see me.

Everyone we spoke with was polite and professional.

My wife and I arrived Saturday evening near closing time . We were greeted outside and introduced to Mr. Leon Poole who was very friendly and helpful in answering our questions. We told him what we were looking for and he went right to work looking. We agreed to talk again Monday. Mr Poole found us a vehicle that matched our request . Leon Poole and Mr. Gary Escoto worked together to offer us fair pricing. We purchased our new vehicle that day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback. It was my pleasure to assist you with your vehicle purchase. I look forward to assisting you in the near future.

No Stress/No Haggle - Straight forward truth!

My experience with Leon Poole @ Jim Ellis Toyota was an absolute dream come true! Never has it been this easy to purchase a car. I felt comfortable with everything Leon presented to us. He shoots straight and doesn't play games. I wanted to test drive a Toyota Highlander on Sunday and was actually thrilled to hear they were closed. I think it's very important to give employees a "day of rest" and the option to worship in the church of their choice on Sunday. Leon is very professional and made my transition of trading and buying a new car very pleasurable. I know if I ever need him, he'll be there for me! Thank you, Leon! Blessings to you and hopefully you will have many more wonderful years at Jim Ellis Toyota of McDonough! I can tell you really love your job and like working @ Jim Ellis Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback. It was my pleasure to assist you with your vehicle purchase. I look forward to assisting you in the near future.

Amanda was great!!! She help to inform of services that I...

Amanda was great!!! She help to inform of services that I need that I was but informed about before. She was very nice and polite

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words. I take every survey/review to heart and I truly appreciate the time you took out of your day to fill it out. If there is anything else I can do for you even if its just to answer a question do not hesitate to call. Thank you for being a loyal Jim Ellis customer.

Amanda was very attentive and she took care of my issue...

Amanda was very attentive and she took care of my issue immediately. I did not even have to wait as I long as was estimated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words. I take every survey/review to heart and I truly appreciate the time you took out of your day to fill it out. If there is anything else I can do for you even if its just to answer a question do not hesitate to call. Thank you for being a loyal Jim Ellis customer.

My family has been working with Leon Poole for several...

My family has been working with Leon Poole for several years and we're always pleased with the service he provides. I would recommend him to any customers looking for a new vehicle. Thanks again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback. It was my pleasure to assist you with your vehicle purchase. I look forward to assisting you in the near future.

I went to buy a car and I went to a Toyota dealer and the...

I went to buy a car and I went to a Toyota dealer and the person who assisted me is his name is Fazal he was awesome with an excellent customer service and definitely I recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback. If there is anything I can assist you with in the future please let me know!

I have been a plan to buy a car and I decided to go to a...

I have been a plan to buy a car and I decided to go to a dealer Fazal was that assisted me and he was really sweet and nice person to talk with in the future if I’m buying car definitely I’ll go see him a gain!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback. If there is anything I can assist you with in the future please let me know!