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Jim Ellis Toyota of McDonough

(8,841 reviews)
Visit Jim Ellis Toyota of McDonough
Sales hours:
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Sales Service
Monday 7:30am–7:00pm 7:30am–7:00pm
Tuesday 7:30am–7:00pm 7:30am–7:00pm
Wednesday 7:30am–7:00pm 7:30am–7:00pm
Thursday 7:30am–7:00pm 7:30am–7:00pm
Friday 7:30am–7:00pm 7:30am–7:00pm
Saturday 7:30am–7:00pm 7:30am–7:00pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (866) 938-9804 (866) 938-9804
Used (877) 569-0052 (877) 569-0052
Service (866) 529-1601 (866) 529-1601

Reviews

(8,841 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Toyota of McDonough from DealerRater.

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Excellent Service

The salesmen that is worked with when trying to decide on getting a new car were amazing. They disnt try and oversell me a car just to make me spend more. They were very knowledgeable about the car I picked and walked me through all of the features and safety ratings. They helped me pick a car that I wanted and not what someone else wanted for me.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Positive feedback is what I strive for. Thank you for the great review. I look forward to seeing you again soon and be sure to refer all your friends and family to me! Thank you again!

True to their word

Found car on internet and sales manager, Gary, contacted me and quoted me a price. Best deal received from anyone in SE and when we got there, he was true to his word. No hidden charges or surprises. I appreciate the honesty and the great service that I received, especially from Neil, our salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It is with utmost Pleasure and Glee that I accept your thoughtful and eloquent review on Dealer Rater. Your sincere description of your buying experience was well noted and I just simply want to wholeheartedly say thank you in return.

Thanks for all the help finding my new vehicle a Toyota...

Thanks for all the help finding my new vehicle a Toyota yaris, thanks to Miguel! Chad, Gary, Daniel and everybody at Jim Ellis Toyota of Mcdonough!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hearing that you had a great experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Jim Ellis Toyota in McDonough, we wish you many happy miles in your vehicle. We look forward to serving you for many years to come!

Awesome!

Michael Green was awesome! He was very helpful in helping me decide on my new Rav 4. There wasn’t any pressure at all. He is very personable. I would highly recommend Michael! I love my Rav 4!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It was my pleasure to assist you with your vehicle purchase. Thank you for the great review. Please be sure to refer all your family and friends to see me.

Great customer service, worked hard to earn trust, left...

Great customer service, worked hard to earn trust, left feeling I had made a good purchase will be back for my next vehicle in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback. It was my pleasure to assist you with your vehicle purchase. I look forward to assisting you in the near future.

Got it done!

Much better than my last visit when the power went out. This visit went very well and the requested services seem to be performed as good as or better than expected. I especially appreciate the personal attention given by Reid. He took the time to make some recommendations that were right on...Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! It was my pleasure assisting you! Look forward to seeing you soon for your next service.

Service Review

Service was completed in a decent time with an appointment. Dana was my service tech and shes great. I request her every time. Will definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback on your recent service visit. Your satisfaction is of upmost importance to me and my team. Please let me know if you have any questions or concerns regarding your visit. Thank you again for your continued support, and thank you for being a part of our family!

Michael was a good man today. We already knew what car we...

Michael was a good man today. We already knew what car we wanted. The negation went well. I am very pleased. Thank you for your service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feed back and the purchase of your vehicle. I look forward to seeing you in the near future and please be sure to refer all your friends and family to me.

More than perfect

Was very helpful and nice and definitely all about the customer and their wants and needs! If something wasnt right they would do what they could to help you and get you in the vehicle you want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feed back and the purchase of your vehicle. I look forward to seeing you in the near future and please be sure to refer all your friends and family to me.

Susan is the bomb

Susan goes above and beyond for her clients. She listens to what you want and will try everything she can to make sure you get it! I whole heartedly recommend Susan to be you car saleswoman!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We greatly appreciate you taking the time out of your busy schedule to give us a five star review. We look forward to seeing you in the near future.