Step One Ford Crestview

I delt with Jessica who was professional and decent to work with. I bought a 2025 explorer st while it was in transit. I was told the dealership was dead that morning and waited THREE HOURS to pay their financial guy with a check in hand! Just to find out a crazy ex employee was in the office for the third time negotiating their interest rate. Which is absolutelyridiculous! Just a horrible way to treat someone who is actually ready to give you 💰 MONEY!!. I will never buy a vehicle from one step crestview Ford again. Saw an employee driving, launching a 2025 ST in the parking lot so dumb, he should be fired. The PDI people "had to drive" my paid for ST 3 miles per their protocols nonsense! Only God knows how that trip went. These vehicles have a break in of 1k of easy driving and to think I might have issues down the road. My transmission is already slipping at 1,100 miles. This place is all over the place. Finance guy looked like he was on a 3 day bender. Whoever is running that operation needs to be replaced! Jessica was very helpful and did what she was able to do. Don't hold this dealerships incompetence against her. When you purchase a vehicle in transit they should do their look over and PARK IT! Its not the dealerships vehicle anymore they shouldn't be putting extra miles on YOUR NEW vehicle. And from what I saw from how they drive these vehiclesaround the lot, they weren't easy miles!

If I am correct Jeff Shockley was my salesman at Step One Ford Crestview. I wrote a google reveiw but did not have his last name in my mind. I truly wish everyone had a business card they handed you so we old people could remember names. My 2017 Nissan Rogue is a wonderful car I would not be enjoying if it wasn't for Jeff's great service hooking me up with James McConnell so I could sign a contract on my car. My reason for going was for a used car and later for service on a tire. They have won my undying praise for the wok they do!

Service was very very poor ..took me nearly a month to shcedule recall work and engine light issue. Then when I took it in … recall work was done but engine light issue was never addressed despite having my car almost 3 weeks. Got a call after first week telling me the recall work was done and they ran diagnostics on engine light and he would contact me about engine light issue next day Never received a call back or return call from him even though I called him multiple times and also left him multiple messages. Terrible customer service. He needs to take a class from Step one CDJR Service Dept .. They have Great customer service. We’ve purchased 2 cars at the Crestview Ford location but I’ll find somewhere else to buy and repair my Fords in the future

Bought a new F150 here yesterday. The entire process was very smooth. My salesperson, Jeff Shockley, was great! He was very personable, took time to address all of my many questions, and thoroughly went over the truck with me. The sales process was straightforward, my trade in was appraised fairly and also beat an offer from another dealer. My time spent with the finance manager, James McConnell, is worth mentioning because he was never pushy to upsell, gave me honest facts about the available products, and made sure I got fair pricing on everything. I did a nation-wide search on Cars app prior to setting up an appointment and already knew I was getting the second best price in the country on this specific model (2025 F150 Lariat Hybrid). When I factor trade value into it and an additional rebate they found for me, I left knowing I got the best deal. Thanks very much for a great shopping experience and most importantly for listening and being an honest broker in the car business. Highly recommend!

My husband dropped off his 2023 Ford Bronco on Sunday for his appointment on Monday at 9am for a check engine lite issue. Today is Saturday and they still have not gotten to the vehicle. The dealership have no rental cars.Take my advise and do not buy or take your care here. Do not even try to get ahold of some one on the phone. Very disappointed. Santos and Kathy Ramos

Crestview Ford I’ve been disappointing. All the sales and service department want to lie. This organization lives our lies. They only give you empty promises and deliver nothing. They offer loaner vehicles for service but is a four-month waiting list. Don’t ever purchase or use their service department you will be very disappointed

The fuel pump went out on my 2014 F150 Eco Boost. I had it towed to Crestview Ford on 12/13/2024. After a couple of weeks I called my service advisor Nathan Wing several times before I ever got a call back, only to learn they haven't looked at it. My dad even called Nathan 3 times and never got a call back. I approved the repairs on 1/9/25 and my truck was ready on 1/15/25. These guys had my a month! I understand if there was a holiday in this time frame, but my biggest gripe is the really POOR communication. I would drive 100 miles before I would ever buy a vehicle from this dealer.

Worst experience ever- A few hours after purchasing it was non driveable. They won’t make it right nor do they care. I purchased a 2016 ford explorer from crestview ford on 9/13/2024. I was told nothing was wrong with the vehicle. A few hours later my engine light comes on and a warning that my coolant was over temperature. I contacted my sales representative Jess Hughes the next day and let her know what the problem was. She mad note and had to discuss with her general manager how to proceed and I was told to take it to Nissan Andalusia for inspection 9/16/24. After a 27 point inspection, there were multiple codes for coolant being over temperature, cylinder head over temp codes and the active gross shutter door not opening. I was not made aware of the other problems going on with the vehicle until recently. Nissan Andalusia fixed only one, the active gross shutter door, they cleared the codes on the rest bc nothing was present at the time when I picked up my vehicle on September 25, 2024. Everything seemed fine until my engine light comes on AGAIN and the display board is saying the same thing of coolant being over temperature December 8, 2024 and coolant is leaking everywhere. I notified the dealership again. Amanda,the finance manager told me to take it into Nissan to run a diagnostic test again. I told them they need to fix the damages due to them selling me a vehicle under false pretenses. She spoke with her general manager and he said I’m responsible for the damages plus the $200 inspection fee. She also stated that they would pay for towing all the way from Andalusia to crestview which is a total of about 60 miles. It makes no sense to tow my vehicle that far and pay for that but you won’t take it to the closet ford dealership and fix something you knew about the day after me purchasing this vehicle. I’ve barely had my vehicle and paid alot of money in financing charges. It’s also Christmas and I had plans to see family for Christmas which I took pto from my work months ago. I could lose my job as well. I'm a single mom with 2 kids and I expected this car to be driveable!!!!

Bought F350 crew cab lariat drw from Crestview ford. Very nice truck and everyone there was great. Couple of sales people even helped move my tool box big thanks to you guys. My sales rep Kaitlyn did a great job getting price where I wanted it awesome job Kaitlyn.

Car trouble is bad -- having it on the road is worse. Having car trouble on the road when 90 years old after having both knee joints replaced is even worse. Yet, the check engine light came on. I, with difficulty, checked fluids and belts. Wife and I drove to the closest Ford dealership which was in Crestview, FL. There, I was told it would be November before they could start on my car. It was mid-September and my wife and I were trying to get to Thomasville, GA, for our daughter's 50th wedding anniversary. I told the gentleman in the service bay that I wanted to know if it would harm our 2010 Mercury Grand Marquis to continue driving it. Just then a mechanic walked in and the question was discussed quickly and it was decided that he could just check the codes immediately! The waiting room was comfortable and spotlessly clean. The car problem was related to fuel mixture -- it was running lean. We were sent on our way. The charge was minimal. We were there only an hour! The 50th anniversary party was a great success! But it was made more so for my wife and me by Crestview Ford employees Brandon and Thomas. They were key in getting us back on the road and even now three days later, we still feel in Brandon's and Thomas's debt. We live 200 miles from Crestview Ford; if living within 50 miles, I would certainly buy my next vehicle from them. (I just might anyway.)