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Step One Ford Crestview

(405 reviews)
Visit Step One Ford Crestview
Sales hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
New (833) 547-6046 (833) 547-6046
Used (877) 376-0169 (877) 376-0169
Service (833) 394-4355 (833) 394-4355

Reviews

(405 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Step One Ford Crestview from DealerRater.

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Service folks were friendly and attentive. I had an...

Service folks were friendly and attentive. I had an appointment and was taken care of in a timely manner. I waited for the service and was out of the dealership in an hour. Two Thumbs Up!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service truck had only been with Crestview ford for...

The service truck had only been with Crestview ford for about a week. He was experienced with another company, and despite being new he answered my questions, with help if he wasn't sure. He was very thorough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The Ford in Crestview was so nice to me they've help me...

The Ford in Crestview was so nice to me they've help me get me a 🚗 and I'm very pleased and proud. Thanks you so much!!! And for all the kindness you guys and lady's gave .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was surprised to see an approximate 73% increase in the...

I was surprised to see an approximate 73% increase in the price for the same service I had done a year ago… #CorporateBuyout... This seems excessive compared to other dealership rates for an otherwise routine service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Mike was pleasure to work with. He worked with us after...

Mike was pleasure to work with. He worked with us after hours without hesitation. I’d definitely recommend him to purchase a new or used vehicle from.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jeff, Rickey, and Marla were so patient and helpful...

Jeff, Rickey, and Marla were so patient and helpful during my visit to the dealership. They worked together to meet my needs and I am VERY happy with my purchase. They were transparent about cost and didn't "haggle". I appreciated their honest approach to sales.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Pleasant experience overall. Good inventory with plenty...

Pleasant experience overall. Good inventory with plenty of options. Pricing was fair and trade in value was adequate, my final was met without too much haggling.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I have never been to a dealer this polite and helpful....

I have never been to a dealer this polite and helpful. Will use their services again when the need arises. Jacob was very helpful and got the car ready in a timely manor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Had service done on my vehicle. Had an appointment and...

Had service done on my vehicle. Had an appointment and was taken care of by that set time. Employees were quick, attentive, respectful and by all measures professional. Provided knowledgeable answers to all my questions. Waiting room was stalked with drinking water and coffee. Will recommend any chance u get. Can't remember the young ma s name, but he is a great addition to your company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Just got an oil change and tire rotation! They were all...

Just got an oil change and tire rotation! They were all extremely friendly and helpful from the moment I pulled my car up! Honestly the best service I’ve had in a while!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.