Step One Ford Crestview

Appoint for 5-7 when dropped off told could 5 buisness days for diagnostics. Why give appts if you have no intention of keeping them.

Awful experience- 1 week to do a factory recall and do a diagnostic, and they were late. 1/2 a day to complete paperwork, and the diagnostic is trash- that they didn't tell me I was paying for. My time is more valuable than waiting a week for trash service and a worthless diagnostic I got screwed on. Spend your $ somehwhere else.

Very friendly and helpful. Very clean and warm environment.. thank you for taking the time to help me with my car shopping

Had a recall on our Explorer. I called, made an appointment. We arranged our day to enable us to drop off our explorer and had time in th afternoon to pick it up when completed. We get up, fight the north-south traffic of Crestview and get to the dealership on time, just to be told the last part they had for our recall was used the day before. Our time and planning totally wasted for nothing. They set the appointment time and parts should have been set aside for the planned job. Service could have called and rescheduled our appointment. At that particular time just saying we would have to do it all over again when parts become available was not very satisfactory.

CAN I HAVE YOUR ATTENTION PLEASE. This is our 10th year of recurring sales and service at Step One Auto at the Crestview, Florida location. Today, I'd like to recognize Mr. Nathan Wing and Mr Gunnar in the service and vehicle maintenance department for going well beyond and exceeding our expectations. Both of these outstanding individuals are the real reason we keep coming back for so many years. Their quality of work, positive attitude and commitment to service is most impressive. Please pass on our sincere appreciation to their Service Manager, Miss Kelly and to their leadership team at the Step One Auto Headquarters. Thank you for a job well done! Very respectfully, Mr. Sharpe

Super helpful and friendly. Shameless Rose came in on his day off to assist me! Answered all questions!

I called to make an appointment for my truck, next available appointment was two weeks away. I take the appointment, drop the truck off the night before the appointment, and was told 3-5 days to diagnose the issue. A week and 5 days later- they still haven’t done anything with it. Haven’t done anything but drive it down the road and confirm the noise. They had pulled an other car into the shop apparently and didn’t have anywhere for my truck to go, according to Nathan. After calling to tell them I was coming to pick up my truck the following day, they didn’t seem to care. Picked it up, took it to a local reputable shop and had my diagnosis by the end of the day. I posted my experience on Google, owner responds with platitudes- same as he does every single bad review with his email and phone number. I called and left a very clear message with my return phone number- never got a call back.

Randall a new sales person was very helpful to me in my purchase of a new vehicle. He noticed me right away when I was wondering around in the show room and asked if I needed help. I was very interested in one of Fords used vehicles and Randall helped me from the start. Answered all my questions and met all my requests promptly. He was new but all his managers like Cody were very helpful to him and me! They were willing to make a deal with me and made the process very easy & non stressful. The financial manager Violet was very informative and helpful in explaining all the numbers to me. Reassuring me that I was getting the deal that was agreed upon. Would recommend 100% for anyone or myself to visit Ford for their next vehicle purchase!

Sent me numbers over the phone agreed and ran credit, had everything approved before I get there. Leave work early, drive an an hour out of my way to sign for the truck. Getting ready to sign sales manager says my trade needs new tires and raises the price $3500 dollars. This is a scummy dealership take your business elsewhere. Absolutely ridiculous.

I delt with Jessica who was professional and decent to work with. I bought a 2025 explorer st while it was in transit. I was told the dealership was dead that morning and waited THREE HOURS to pay their financial guy with a check in hand! Just to find out a crazy ex employee was in the office for the third time negotiating their interest rate. Which is absolutelyridiculous! Just a horrible way to treat someone who is actually ready to give you 💰 MONEY!!. I will never buy a vehicle from one step crestview Ford again. Saw an employee driving, launching a 2025 ST in the parking lot so dumb, he should be fired. The PDI people "had to drive" my paid for ST 3 miles per their protocols nonsense! Only God knows how that trip went. These vehicles have a break in of 1k of easy driving and to think I might have issues down the road. My transmission is already slipping at 1,100 miles. This place is all over the place. Finance guy looked like he was on a 3 day bender. Whoever is running that operation needs to be replaced! Jessica was very helpful and did what she was able to do. Don't hold this dealerships incompetence against her. When you purchase a vehicle in transit they should do their look over and PARK IT! Its not the dealerships vehicle anymore they shouldn't be putting extra miles on YOUR NEW vehicle. And from what I saw from how they drive these vehiclesaround the lot, they weren't easy miles!