Rapids Honda

We were in the market for a new car after driving our vehicle for years. We stopped by Rapids Honda to test drive a couple SUV and a minivan to help us find out what we wanted to buy. We had the pleasure of working with Jacob. He asked questions to help us figure out what sort of features we wanted, got every model we wanted to test drive, then showed us the features on each vehicle and how they work. He was easy to work with, thorough, and was friendly and easy to work with. He knew we were just starting are research and gave us no pressure, just helped us get educated. I didn’t know the car shopping experience could be so enjoyable. Jacob is a great sales person and a great representative of Rapids Honda! Thanks Jacob!

Rude sales staff, they lie, they use dated sales tactics and repeatedly come back with an "offer" and try to make you sign it. They waste your time and will try to manipulate you into purchasing a vehicle.

Horrible company horrible management. I’ll never forget how they lied never right the wrong they did. This company mislead me in every way just to get the sale. Save yourself the trouble I promise runnnnn.

WOULD NOT RECOMMEND. Issues below: • Sales rep, John Lysaght, was on his phone majority of the time from start to finish. BAD CUSTOMER SERVICE. • They had the wrong car price on the initial estimate. Was $1,000 higher on the estimate than online price. I pointed it out and they corrected it. Had I not done that, they would have screwed me over. • We asked if there was a discount he can offer, so we can get a lower car price. He said let me see what my manager can do. We did some back and forth. He said he can get us a discount if we took all the add ons. His manager dropped a portion of the monthly payment. Guess what? Was NOT a discount. Found out AFTER signing papers that they removed 4 year warranty and GAP insurance. Not a DISCOUNT at all and fooled us into accepting all add ons except tint. Also, we asked for a specific itemized breakdown the entire time and he kept telling us we would get it after signing (finance guy also said the same thing) • During the walk through/tour, the sales rep was explaining the different add ons saying they were OPTIONAL and we would need to schedule a time to get everything installed. This point is important to a point below. Remember, he said OPTIONAL and would need to SCHEDULE to install add ons. • Used car was under 75,000 miles and sales rep said it came with a 1 month / 1,000 miles warranty. When finance guy, Isaiah, did the paperwork, he marked it AS IS – NO WAARANTY. We pointed this out and they had to confirm with each out, finance guy acknowledged his mistake and got it corrected. • Finance guy was going through the warranties/coverages. Said GAP insurance was required. We told him the sales rep told us we didn’t need GAP insurance. They looked at each other and the finance guy told the sales rep guy no, they NEED the GAP insurance. Then he corrected himself and said he would highly RECOMMEND it. • After signing, we only paid HALF the downpayment. We thought a lot about it over the weekend, numbers didn’t make sense and after all those ISSUES/MISTAKES, we didn’t want the car anymore. Come Monday, we called and asked if we could return the car, finance guy said no, MN doesn’t have a cooling period. We said okay, can we drop off all the add ons and warranties. He said he will see what he can do. Came in and sat us down. We told him the cost doesn’t make sense and after all the mistakes, we didn’t want any of the add ons and warranty/coverages anymore. He talked with his manager and came back. Said he can drop warranty and GAP insurance. For add ons, apparently ALL CARS in their lot gets the $899 Clearshield and $1095 Auto Butler pre-installed before selling. This is $1,994 MANDATORY ADD ONS that was NEVER COMMUNICATED or DISCLOSED on the initial estimate that it was MANDATORY. This CONTRADICTS the sales rep saying OPTIONAL add ons and NEEDED TO STILL BE SCHEDULED TO GET INSTALLED. BASICALLY LIED. He said he got approval to remove the $899 weather mats and $200 identity protection. They wouldn’t remove the $499 diamond fusion and $1095 rust proofing even though it has NOT been installed yet. He said from a business standpoint and seeing we already signed the contract, we were legally binded and that he was helping us by removing some of the stuff already. We kept going back and forth and trying to understand why we couldn’t remove charges for those not installed yet and we haven’t made the other 50% downpayment yet. He gave us the ultimatum that it was either the original contract or the modified contract. With this ultimatum, we had to sign the modified contract. • In summary, I would NOT recommend this dealership at all. Sales rep lied and screwed us over. Finance guy gave us the ultimatum of either original contract or modified contract. No disclosure before signing that $499 Clearshield and $1095 Auto Butler are MANDATORY charges. Super unprofessional with their many mistakes during the whole process. BUYER BEWARE. DON’T GO HERE.

WOULD NOT RECOMMEND. Issues below: • Sales rep, John Lysaght, was on his phone majority of the time from start to finish. BAD CUSTOMER SERVICE. • They had the wrong car price on the initial estimate. Was $1,000 higher on the estimate than online price. I pointed it out and they corrected it. Had I not done that, they would have screwed me over. • We asked if there was a discount he can offer, so we can get a lower car price. He said let me see what my manager can do. We did some back and forth. He said he can get us a discount if we took all the add ons. His manager dropped a portion of the monthly payment. Guess what? Was NOT a discount. Found out AFTER signing papers that they removed 4 year warranty and GAP insurance. Not a DISCOUNT at all and fooled us into accepting all add ons except tint. Also, we asked for a specific itemized breakdown the entire time and he kept telling us we would get it after signing (finance guy also said the same thing) • During the walk through/tour, the sales rep was explaining the different add ons saying they were OPTIONAL and we would need to schedule a time to get everything installed. This point is important to a point below. Remember, he said OPTIONAL and would need to SCHEDULE to install add ons. • Used car was under 75,000 miles and sales rep said it came with a 1 month / 1,000 miles warranty. When finance guy, Isaiah, did the paperwork, he marked it AS IS – NO WAARANTY. We pointed this out and they had to confirm with each out, finance guy acknowledged his mistake and got it corrected. • Finance guy was going through the warranties/coverages. Said GAP insurance was required. We told him the sales rep told us we didn’t need GAP insurance. They looked at each other and the finance guy told the sales rep guy no, they NEED the GAP insurance. Then he corrected himself and said he would highly RECOMMEND it. • After signing, we only paid HALF the downpayment. We thought a lot about it over the weekend, numbers didn’t make sense and after all those ISSUES/MISTAKES, we didn’t want the car anymore. Come Monday, we called and asked if we could return the car, finance guy said no, MN doesn’t have a cooling period. We said okay, can we drop off all the add ons and warranties. He said he will see what he can do. Came in and sat us down. We told him the cost doesn’t make sense and after all the mistakes, we didn’t want any of the add ons and warranty/coverages anymore. He talked with his manager and came back. Said he can drop warranty and GAP insurance. For add ons, apparently ALL CARS in their lot gets the $899 Clearshield and $1095 Auto Butler pre-installed before selling. This is $1,994 MANDATORY ADD ONS that was NEVER COMMUNICATED or DISCLOSED on the initial estimate that it was MANDATORY. This CONTRADICTS the sales rep saying OPTIONAL add ons and NEEDED TO STILL BE SCHEDULED TO GET INSTALLED. BASICALLY LIED. He said he got approval to remove the $899 weather mats and $200 identity protection. They wouldn’t remove the $499 diamond fusion and $1095 rust proofing even though it has NOT been installed yet. He said from a business standpoint and seeing we already signed the contract, we were legally binded and that he was helping us by removing some of the stuff already. We kept going back and forth and trying to understand why we couldn’t remove charges for those not installed yet and we haven’t made the other 50% downpayment yet. He gave us the ultimatum that it was either the original contract or the modified contract. With this ultimatum, we had to sign the modified contract. • In summary, I would NOT recommend this dealership at all. Sales rep lied and screwed us over. Finance guy gave us the ultimatum of either original contract or modified contract. No disclosure before signing that $499 Clearshield and $1095 Auto Butler are MANDATORY charges. Super unprofessional with their many mistakes during the whole process. BUYER BEWARE. DON’T GO HERE.

If you want to spoil not only your day, but also have consequences after buying a car, welcome Rapids Honda to Coon Rapids. Today I faced discrimination against myself. Perhaps because I am a woman, and my English is far from perfect. But you guys can't bully people because they can't defend themselves. After the last check of my car 2024 year of manufacture, an oil leak was detected. An advisor named Chad said that it was okay, and I could continue driving, leaving footprints in every parking space. But I scheduled an appointment to fix the problem. Chad's manager, his name is Shane, confirmed that this is not such a problem, I can continue to drive and put oil stains in all parking lots. When I asked for a car for rent, since mine was left with them for repair, they began to be rude to me, their behavior was stunningly unpleasant. Especially the behavior of the manager in front of his employees, he showed how to "correctly" treat customers. I was very worried, I felt dizzy, my heart hurt, and I asked how they could be so rude to their clients? To which I heard the answer that this is their usual tone of conversation. I asked the supervisor to talk to me and they told me that he was absent from work. And I went inside the large center and approached the first worker I came across. Later it turned out that worker was a supervisor. That is, they lied to me, looking me in the eyes! How can you trust such companies after that, whose employees are incompetent, who have not been taught to talk to customers, lie to people's eyes instead of learning to manage their emotions? What shocked me the most was when I burst into tears, even the supervisor left me in the middle of the hall among other clients and just went to his office. The manager Shane came to him, and they just mocked. Shane walked out of the office with a big smile, turning his head away from me. This is what is considered "normal". SUCH WORKERS will make America GREAT!

If you want to spoil not only your day, but also have consequences after buying a car, welcome Rapids Honda to Coon Rapids. Today I faced discrimination against myself. Perhaps because I am a woman, and my English is far from perfect. But you guys can't bully people because they can't defend themselves. After the last check of my car 2024 year of manufacture, an oil leak was detected. An advisor named Chad said that it was okay, and I could continue driving, leaving footprints in every parking space. But I scheduled an appointment to fix the problem. Chad's manager, his name is Shane, confirmed that this is not such a problem, I can continue to drive and put oil stains in all parking lots. When I asked for a car for rent, since mine was left with them for repair, they began to be rude to me, their behavior was stunningly unpleasant. Especially the behavior of the manager in front of his employees, he showed how to "correctly" treat customers. I was very worried, I felt dizzy, my heart hurt, and I asked how they could be so rude to their clients? To which I heard the answer that this is their usual tone of conversation. I asked the supervisor to talk to me and they told me that he was absent from work. And I went inside the large center and approached the first worker I came across. Later it turned out that worker was a supervisor. That is, they lied to me, looking me in the eyes! How can you trust such companies after that, whose employees are incompetent, who have not been taught to talk to customers, lie to people's eyes instead of learning to manage their emotions? What shocked me the most was when I burst into tears, even the supervisor left me in the middle of the hall among other clients and just went to his office. The manager Shane came to him, and they just mocked. Shane walked out of the office with a big smile, turning his head away from me. This is what is considered "normal". SUCH WORKERS will make America GREAT!

RUN RUN RUN as far as you can from this VERY dishonest dealer!!!! They advertise sale prices on their website & then charge you window sticker!! They add services on the contract that you never discussed & hope you won't notice!! They listed the odometer reading as "5" & "10" on the paperwork when actually it is "260"!!!!! Totally a rip off!!!!!!!

All you need to know about this dealer is running a Bait-and-Switch scheme.

DO NOT BOTHER, They to take advantage their customers Decided to give them a try without looking at their reviews. Big waste of time. We met a salesperson called Bobby. We clearly stated we did not need a test drive and were looking for their lowest price. Bobby insisted we test drive while the car manager looked at out trade. After almost 40 minutes of a test drive and an unnecessary tour of the dealership, when we eventually received an offer it was ridiculous. He started with MSRP($56,740) instead of the current price($52,999) currently shown on their website. They offered us only $3500 for our trade in. Which was $2000 lower than any of the 7 dealerships we had visited. We ended up getting $8500 from another dealer. Once receiving this low ball offer, I showed them the quotes from other dealerships. All of a sudden the price was lowered, but still not even enough to match my 2nd lowest offer. Even though their car was exactly the same as the one on the quote. Worse yet, Bobby held our car keys for our trade saying give me a minute to talk to my manager...Twice. Come on dude, just let us leave. They actually thought I would pay over $60,000 for a car. I ended up paying $47,000 at Tom Kadlec in Rochester, Mn. It was a little drive from Coon Rapids, but totally worth it. Josh there was a great salesman, I got a fair offer for my car and they were reasonable with negotiating. I highly recommend Tom Kadlec!