Rapids Honda

DON'T BUY FROM RAPIDS HONDA. I wish I would have read reviews before sending my son in to look at used trucks. He chose to buy a 12 year old truck and they pressured him into paint protection, glass sealant & a theft deterrent totalling $1285.00 extra even after saying no to all the add-ons multiple times. I reached out via a phone call to Sarina and she said they "suggest" add-ons to all customers . I reached out via email to Katie Young, General sales manager and never received a reply. It's obvious their bottom line is the only concern, their customer service is the worst!

Marlin Haney, is very respectful and very patient thank you for your kindness and the time for explains everting in my vehicle services you are example for others I will definitely recommended again thank you so much you are awesome very professional and knowledgeable.

I recently purchased a new vehicle from Rapids Honda. The whole experience was excellent. Our sales Rep. was awesome, and the delivery was great. This was our second new vehicle purchased here and we would totally recommend them.

In short here are the key pieces that were fraudulently represented/charged to me: - I was charged $399 for LoJack service when I told them I did not want it. They continued to assert I paid for installation that occurred prior to the sale. The purchase agreement says “3 year”… 3 yrs of what??? Service! That I said I didn’t want. - The online purchase price listed on Cars.com was $21,561. My purchase agreement has the price listed at $21,999. In total my $21,561 purchase was billed to me for $26,5000. - I was told I was getting the full amount I asked for my trade of $13,5000. They instead stole my down payment to cover $2,000 of my load and only gave me $11,500 for my trade. Sales person acknowledged I was adamant about selling my car at that price and said I would come back once I found a place willing to give it to me, couldn’t explain why I miraculously signed a paper saying otherwise. Maybe because you lied about what the paper said? - Was told for majority of the sales process I would get powertrain warranty, it was even advertised online with the posting. 2 minutes to the end of the deal he changes tune and now no warranty. - Two rear seat belts are broken and I was given a promissory note stating they would fix them. I have now been told they were "ordered today" 3 different times. - Two weeks after purchasing the car I returned to the dealership to discuss the above issues with my purchase agreement. I asked for my trade in back, they stated it was already sold. -Miraculously the same day I visited the dealer another $2,000 went missing from my bank account. They charged me twice 2 wks apart for my down payment. - 2 days after being told my trade in had already sold I was charged my monthly car note for it. Meaning they didn't have the title work done yet, but some how already sold it? - I told them I had financing already secured; they ran my credit anyway. - They had to come to my house to get their copy of the purchase agreement. They accidentally sent it home with me and that is why none of my paperwork was completed for 2 wks. Sloppy work at every turn. - Overall terrible experience, poor customer service, no one answers their phone, no calls back from management as I was told I would be getting, but they will gladly take $4,000 out of your bank account with no purchase agreement on file!

Run, don’t walk away, far, far away. In short here are the key pieces that were fraudulently represented/charged to me: - I was charged $399 for LoJack service when I told them I did not want it. They continued to assert I paid for installation that occurred prior to the sale. The purchase agreement says “3 year”… 3 yrs of what??? Service! That I said I didn’t want. - The online purchase price listed on Cars.com was $21,561. My purchase agreement has the price listed at $21,999. In total my $21,561 purchase was billed to me for $26,5000. - I was told I was getting the full amount I asked for my trade of $13,5000. They instead stole my down payment to cover $2,000 of my load and only gave me $11,500 for my trade. Sales person acknowledged I was adamant about selling my car at that price and said I would come back once I found a place willing to give it to me, couldn’t explain why I miraculously signed a paper saying otherwise. Maybe because you lied about what the paper said? - Was told for majority of the sales process I would get powertrain warranty, it was even advertised online with the posting. 2 minutes to the end of the deal he changes tune and now no warranty. - Two rear seat belts are broken and I was given a promissory note stating they would fix them. I have now been told they were "ordered today" 3 different times. - Two weeks after purchasing the car I returned to the dealership to discuss the above issues with my purchase agreement. I asked for my trade in back, they stated it was already sold. -Miraculously the same day I visited the dealer another $2,000 went missing from my bank account. They charged me twice 2 wks apart for my down payment. - 2 days after being told my trade in had already sold I was charged my monthly car note for it. Meaning they didn't have the title work done yet, but some how already sold it? - I told them I had financing already secured; they ran my credit anyway. - They had to come to my house to get their copy of the purchase agreement. They accidentally sent it home with me and that is why none of my paperwork was completed for 2 wks. Sloppy work at every turn. - Overall terrible experience, poor customer service, no one answers their phone, no calls back from management as I was told I would be getting, but they will gladly take $4,000 out of your bank account with no purchase agreement on file!

a minute agoNEW-Edit Delete Very dishonest dealer. They post discounted new vehicle pricing on their webpage and on sites like CarFax and CarSoup to lure you into their dealership. They state that various services are "complimentary" on their webpages: "LIFETIME POWERTRAIN WARRANTY - THREE YEARS COMPLIMENTARY MAINTENANCE - LIFETIME CAR WASHES 1st of 10 applications of the Auto Butler exterior protection & Diamon Fusion windshield enhancement, Lojack theft and recovery hardware system, and Honda all-season pro pack". In actuality when you visit the dealer you find out that there are no real dealer discounts and that they add THOUSANDS of dollars of unwanted dealer added options, even to "In Transit" vehicles that have not arrived on their lot yet. They do this to "Honda Certified" used vehicles on their lot also, many of which were already sold once by them with these options originally. They tell you that these unwanted options are "required and already on the vehicles". Do what I did, walk out the door and buy your brand new 2024 Honda at another honest dealer that acually gives you the advertised discount off MSRP (almost $2000 in my case) and does not force or pressure you to add $$$$ of useless overpriced unwanted dealer added options (extra big profit to the dealer) to an already expensive vehicle.

I had an excellent experience in the Service Department at Rapids Honda, everybody was great to work with.!

I arrived early and they took my car in immediately. They never seem to recommend work when it is not necessary. I highly recommend this dealership.

In and out quickly, quietly and with great value. Treated with utmost courtesy and professionalism. No one else touches my cars! What else can be said?

Everything was great when they serviced my vehicle. However though after working with my drivers seat my dashboard and the inside drivers panel had heavy dust on them . So maybe in future could just make sure to wipe any dust away and marks on around area where working but otherwise very great it’s my first new new vehicle