Rapids Honda

Do yourself a favor and go somewhere else. This dealership is extremely misleading and will cost you way more than you expect. They present add-ons like they’re part of a “package,” but almost everything is actually itemized separately, and WILDLY overpriced ($1100 for Honda car mats!!!!). You don’t realize how bad it is until it’s too late and your total shoots up. My sales rep, Aida Lane, completely downplayed the impact these add-ons would have on my monthly payment. She made it seem like it was barely a difference. It wasn’t. Not even close. I made my entire financial decision based on what I was told, and it turned out to be completely misleading. Then comes Isaiah Davis, finance manager, who flat out refused to let me cancel anything. No valuable explanation. When I asked for proof, he sent documents that didn’t even have my signature on them. So somehow I’m locked into products I didn’t clearly agree to? Make that make sense. And no where did it show they weren’t cancellable. I don’t get why he won’t just let me get rid of them!!! It gets worse. Auto Butler, LoJack, and Diamond Fusion were already installed on the car BEFORE I bought it. I was told “all cars have it now,” yet I was still charged for them. Apparently some people “negotiate it off”…funny, because no one told me that was even an option. I was led to believe everything was part of one package, which it wasn’t. And despite being third-party contracts, I was told otherwise until the paperwork said the opposite. Isaiah said they weren’t third-party but literally sent the document that proves it was. Yet I STILL can’t cancel it???! Trying to get answers after the sale? Good luck. Basic documentation and clear explanations were like pulling teeth. Things were glossed over, rushed, or just not explained at all. I even reached out to the GM, Katie Young, and got nothing helpful. just a generic response pushing me right back to the same people who caused the problem. Contacted Honda corporate too, and surprise: this dealership is privately owned, so there’s basically no accountability. End of the day, I’m stuck with a high monthly payment on a car that’s not even brand new, all because of how this was handled. This wasn’t just a bad experience: it felt calculated. Be careful. Read EVERYTHING. And honestly? Just don’t come here. It’s been so stressful and extremely disappointing. Buying a car is supposed to feel like an achievement, yet it feels like a huge defeat.

Brought my Pilot in for recall work. Beginning odometer was inaccurate from when I dropped it off and then it had 100 more miles on it at pick-up. Dishonest use of my vehicle. I'll be calling Shawn Richter, service advisor, about this.

Used Car Buyer Beware!! Definitely felt like a second class citizen here - what a miserable experience. The sales rep indicated/implied there would be room on the price and/or trade. He knew i was coming in to negotiate. Nope the 'manager' comes back - no room at all on price or trade (even though i had a higher competitive trade offer) - take it or leave it. It was entirely one-sided – no ‘negotiation’ at all. So i'm immediately annoyed, but I love the truck so I take it. In the middle of this, my sales rep gets sick and has to leave (not his fault). Everyone else ignores me for two hours. This was a CASH transaction - and I was there for total 2.5 hours while they did the paperwork for a cash transaction - paying asking price. I asked them one concession/favor, could they swap the wheels on the trade before i take it. the tires I wanted were snow tires, but I assumed they’d actual prefer to have the stock premium 20” wheels. Nope. We can’t do anything for you. As a bonus, my $45k truck only comes with ONE fob. Really? And then as a final parting gift - they make you sign a binding arbitration agreement (which is NEVER good for consumer). It was like their first car sale. Maybe they just had an off day, but... I expressed my displeasure to two people. One asked what he could do to make it better, but didn't offer/do anything. They'd already used the 'we want to earn your business' line on me. When you buy a used car, you don't really get to pick your dealer. This is a pretty complicated vehicle - high end truck. Again my salesman (who was VERY knowledgeable) got sick, but nobody even offered to go thru it with me. Sure glad i have access to Google. I felt ignored and demeaned by the dealership. Everyone knew it and nobody cared. It’s been a couple days now, and not even a call. I guess used cars are not their priority. It’s my fault, I should have walked when i had the chance, and bought a vehicle where they would appreciate me.

I had a great experience at Rapids Honda! Marcus was super knowledgeable, understanding, and helpful in helping me out. Great guy and aura too! Even the Rapids Honda team were very welcoming and great energy! I would recommend coming to this location to buy a car. Especially if you’re ever looking for a car, Marcus is the guy!!

We brought our 2020 CRV in for service and talked with Blong Xiong. He was so helpful and knowledgeable explaining the process and once the service team found out what the issue was, he checked our account and found we were still under the powertrain warranty. We were expecting to pay alot of money out of pocket and didn't realize the warranty covered the issue. Blong also made sure we had a loaner vehicle for the time they serviced our car. The experience was better than expected. I have worked in Customer Service and rarely meet someone who is so personable and knowledgeable. Great service. When we picked up our car, Blong was not working, but Mikey Estrada helped us. He also was awesome.

On Monday, December first 1st, I visited Rapid Honda in Coon Rapids with two purposes: changing my car oil, and also, to see if I can make a deal to trade my HRV 2025 EXL to 2026 Passport RTL. Mr. BLong , Xiong, who is a service writer, took my car to do a check, then wrote a list of things that he needs to sell to me. To make it short, the bill was $320, and when I asked question regards to the bill he got furious and very irritated and asked me to go somewhere else. Who tells customer to go somewhere else. And why my car oil change + Tire Patch total $ 320.00. I paid the money and when I got home, I called company no answer from the management went straight to voicemail left massage has been a week now no respond. I visited today rapid Honda car talk one of the workers his name is mike said manager is busy I gave my name and phone number again. I don’t know which one is worst the disrespect I received my first visit to Rapid Honda or the over charges. Any way I will never visit this place again.

Please carefully if you are thinking to buy a use car at Santa Barbara Honda they don’t certify the vehicle s and they don’t help you we buy a Silverado two weeyafter the engine is broken they don’t want to exchange the vehicle or help to fix the problem Christian really friendly after we sign the contract we come talk to him he really rude bro told us is our problem not the dealer we sign a contract but he don’t respect the 30 days guarantee by law please careful they like to still money from the local people

Not sure if this place is a Honda dealership anymore. They had two corvettes on their show room floor. If your selling new Hondas I would not show case Corvettes on your show room floor. Geez. Like other reviews said service is so so. I'll just go to different Honda for service. Maybe they will turn into an Exotic Sports car dealer soon.

Worked with Anthony Reyes and he was amazing. He was thorough, detailed and had the absolute best manners anyone could ask for. He went out of his way to interact with my kids. He was detailed and you could tell that he loves his job and is very knowledgable in it. If I could give 10 stars I would. He definitely deserves a promotion. I bought a brand new car from him and sold a car back to the Dealership and will be bringing two more cars in to sell. He did an absolute AMAZING job and I definitely see him having a higher position soon. Thank you for the amazing experience Anthony.

No stars for Honda in coon rapids Gateway Dr NW, Coon Rapids, MN 55448 Disappointed with Honda - Rust on a New Car and No Support I bought a brand new car from Honda, expecting quality and customer care. Not long after, I noticed rust forming on both sides of the top fenders - which should never happen on a new vehicle. I took it back to the dealer, thinking they'd stand behind their product and help make things right. Instead, I was told they "can't do anything" and offered no support or solution at all. I'm shocked and disappointed. You'd think when you spend your hard-earned money on a new car, the dealership and company would care about your experience and satisfaction. Clearly, that's not the case here. It feels like once they got the sale, they stopped caring. I expected better from Honda. If you're considering buying a new car from them, just know: if something goes wrong, you might be on your own. And I know they did it at the honda dealer, they just don't want to own up to their mistake Go to luther honda. There are way better and more experienced more choices of vehicles