Reviews
Bodywork
Just got my 21 Insight back after having bodywork done. Hit & run in a parking lot. Looks like new again. Sean is wonderful to work with. Thanks for getting it done in just 2 days!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Friendly, Competent and Timely Service
I took my Passport to Rapids Honda for oil change and tire rotation. They were very friendly and helpful. I said I didn’t have a lot of time and I was assured they could finish on time. They not only completed the oil, tires, and the rear gear box fluid but took care of a recall on my mirrors and replaced a crankcase washer under warranty, all in time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I purchased my Honda CRV from Rapids Honda in 2019 , They
I purchased my Honda CRV from Rapids Honda in 2019 , They were very friendly and helpful, I continue to go this dealership for all my needs for my vehicle, they are always friendly, customer focused, wait times are acceptable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had an appointment last week to fix my HR-V.
I had an appointment last week to fix my HR-V. The service was wonderful. Mikey Estrada was friendly and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Shawn did an outstanding job taking care of my wife’s
Shawn did an outstanding job taking care of my wife’s damaged car. He understood our situation and worked very hard to make the repair as easy and efficient as possible
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great staff, I always wait for my HR-V while service is
Great staff, I always wait for my HR-V while service is being done. It always gets done in short order. Great dealership to deal with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Rapids Honda for the great service
Professional service
Personable customer service representative. Completed service in time that was stated. Included free car wash. Showroom/waiting room was clean and comfortable. Coffee is provided in waiting area
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Better and better
The "Rapids Experience" keeps improving, from the easiest (thus far) on-line appointment to meeting with Justin to walking out - total satisfaction with the visit today.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Once again, Rapids Honda did an outstanding job with my
Once again, Rapids Honda did an outstanding job with my CR-V. The service department is tops of the 5 stars. Mikey Estrada was my service department contact today. He was pleasant, told me what was going to happen and the service was completed WAY BEFORE the expected time. Thanks to Mikey today, the Service Department, and Rapids Honda!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
A great sales team and a fabulous service squad.
A great sales team and a fabulous service squad. The service department exceeded my expectations in all areas, including reception and early sign-in, providing a loaner vehicle, sharing updates during the waiting period, offering maintenance information about the vehicle, and patiently answering lots of questions. The parts department was equally meticulous in researching and providing information about the accessories I was interested in. All three departments deserve a 10/10.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car