Reviews
All bad
Liars and Thieves! Traded in my truck with all my keys with it and I arranged to pick them up when repairs on my new truck were completed. They lost my keys and are now blowing me off completely and refuse to respond to any further communication. Somebody at the dealership has all my keys to all my vehicles and home along with personal information and home address. I asked them to pay to rekey everything and that’s when all communication stopped. There is no bigger breach of security than this. Do not buy from them.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Friendly and Helpful
Very friendly and kind person who attended me. Answered all the questions I had. Went with me on the test drive and showed me all the features on the car!😊
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome Team!!!
Awesome team will definitely go back for all my vehicle needs! Luis was wonderful he helped me pick the perfect vehicle for me and my family plus the price was right as well!! Hands down the best !!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Elisha, Here at Northwest Autohub, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review, and will make sure to pass your kind words on to Luis as well! Have a great day!
I was online just looking for vehicles but didn't know...
I was online just looking for vehicles but didn't know exactly what i wanted or what i would get approved for, i called explained my situation & told me to stop by in they will be able to help me. When i got there Luis was there to help me out! I just wanted to look to see what they have and to see what my options would be with no intensions on buying a vehicle yet. We we ended up finding & purchasing a vehicle that fit my family, good monthly payment & a wonderful car driving away that same day i walked in. Thank you Luis for helping me out & having excellent customer service!!! I will for sure be going back & for sure would recommend NorthWest AutoHub Mount Vernon WA!!!! 100% the best experience ever without feeling pressured into buying a vehicle!! Thank you again Luis & team for the excellent experience!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Beware of bait and switch!
Beware of bait and switch! Went into Northwest Autohub to look at a 4runner priced at $26,445 on cargurus and their website. Test drove it and price had been changed to $31,925. I have screenshots to prove previous price and they refused to honor original posting price!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We sincerely apologize for the mix up in our pricing the day that 4Runner hit our website. Our new office staff was in training and mistakes happen. Unfortunately with this situation, we were not in a position where we could take that kind of loss. We would be happy to show you the time stamped data so you can see we are being truthful to you. We try our best, and always hope every single customers feels they had an excellent experience, but the amazing deal we offered on the 4Runner is all we can do to try to make it right. We wish you the best in your search, and are happy to help anytime if you'd like to reconsider the 4Runner. Have a great day and thank you for the opportunity to earn your business! Justin Harpham, GM justinh@northwestautohub.com
Happy to have found this place!
Northwest Auto Hub exceeded my expectations. The professionalism is on point, along with explanations that made it easy for me to understand! Purchasing vehicles always makes me a little anxious, so I am happy to have found this dealership! Thank you Northwest Auto Hub for making my experience so great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you! It has been a pleasure serving you, Angelic. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Northwest Autohub, we look forward to having you as one of our valued customers for many more years to come!
Great service, friendly group!!
Stopped into AutoHub today with my husband looking for a car for my daughter. Although we didn’t find what we were looking for, these guys were amazing! Answered all our questions, no pressure, and told us they would keep looking for the vehicle we’re after! We will be coming back for sure! Thanks NW AutoHub!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Lynn, Thank you for taking the time to write this review and let us know how our team is doing. Our customers are our top priority and your feedback is greatly appreciated. Hopefully you were able to find the perfect car for your daughter. Whether or not you purchased from us this time around everyone at Autohub is glad to have you as a customer.
Used car salesman
Typical used car dealership. Try to tack on fees for random "products" that I'm sure weren't even installed by them. Buying process took way to long. Car wasn't even washed and had a few things missing that they "hadn't noticed".
- Customer service 3.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for bringing this to our attention, and we'd like the opportunity to get some further details about your experience. Can you please reach out to Justin Harpham, our general manager, he would love to get in touch. We will work hard to turn this experience around for you. Hope to hear from you soon! Have a great day! Justin Harpham Justinh@northwestautohub.com
Overall Great Experience at Northwest Autohub
I had a great experience at Northwest Autohub. Everyone we talked with was very friendly and they were able to work with me on staying within my budget. I primary worked with Andre and he was knowledgeable, professional and easy to talk to. I left with my dream car and overall a great dealership experience. It's just a day after I purchased the vehicle, so hopefully no major issues pop up. They do offer extended warranties though, which I purchased. I feel at ease knowing if a problem does come up, it's covered. Also, this vehicle is sparkling clean inside and out, they do a fantastic job detailing their vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Nicole, It's great to hear that we were able to get you exactly what you needed. Congratulations on getting your dream car! Our goal is to make sure everyone who walks through the door leaves happy. We will make sure to share this awesome feedback with Andre and the team! Thanks again for choosing Northwest Autohub! Have a great day!
Not what you’d expect!
Wasn’t expecting to trade in old vehicle. They offered a fair price and saved me over $3,000 in sales tax. I’m 65 years old and this purchase was the easiest and best experience I’ve had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Craig! It's fantastic to hear that our team provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing Northwest Autohub!