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Al Piemonte Buick GMC

(1,376 reviews)
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–2:00pm
Sunday Closed Closed
New (630) 478-2507 (630) 478-2507
Used (630) 478-2500 (630) 478-2500
Service (630) 478-2463 (630) 478-2463

Reviews

(1,376 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Al Piemonte Buick GMC from DealerRater.

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Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Johnny the salesman was excellent.

Johnny the salesman was excellent. He took care of all my needs and responded professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback! We're thrilled to hear that Johnny provided you with excellent service and took care of all your needs. At Al Piemonte Buick GMC, we strive to ensure a professional experience for all our customers. We appreciate your support and look forward to serving you again in the future! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

Alot of promises to by car.

Alot of promises to by car. Sat there for 5 days & nothing was done. Need to see if they will keep THEIR WORD!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us, Philip. We understand how frustrating it can be when expectations are not met, especially regarding your vehicle. At Al Piemonte Buick GMC, we strive to keep our commitments. Please reach out to us directly so we can discuss this matter further. Your feedback is important to us. The Al Piemonte Buick GMC Team 888-851-4025

My issue was not immediately obvious, but Todd and Rich

My issue was not immediately obvious, but Todd and Rich in Service went an extra step and problem solved - under warranty. My car runs like new. Thanks guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review, Ken! We're thrilled to hear that Todd and Rich provided you with exceptional service and solved the issue with your car under warranty. At Al Piemonte Buick GMC, we strive to ensure our customers' vehicles run like new. We appreciate your recognition of their efforts and hope to see you again in the future! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

Worked with Octavio in sales and the experience was

Worked with Octavio in sales and the experience was great. Would highly recommend Al Piemonte and Octavio.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review, Alabama! We're thrilled to hear that you had a great experience with Octavio at Al Piemonte Buick GMC. Your recommendation means a lot to us. We look forward to assisting you again in the future! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

Very good experience.

Very good experience. Oil Change and replaced a rear view mirror that was shaky from when I took delivery without any hassles at all. Really appreciate how seemless Matthew made the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! I'm thrilled to hear about your positive experience at Al Piemonte Buick GMC. It's great to know that Matthew made the oil change and mirror replacement seamless for you. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

Todd Frolich is the ONLY REASON I bring my Encore into

Todd Frolich is the ONLY REASON I bring my Encore into your dealership for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, John, for your kind words! We're thrilled to hear that you're consistently satisfied with the service for your Encore at Al Piemonte Buick GMC. Todd is truly an asset to our team, and we're glad he's been able to assist you. We look forward to seeing you and your Encore again soon! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

Todd listened to my needs and followed though until the

Todd listened to my needs and followed though until the service was completed. He even called the out-of-state originating dealership the vehicle was traded from to gather warranty information on the accessory part that needed the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that Todd provided you with attentive service at Al Piemonte Buick GMC and went the extra mile to ensure your needs were met. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

Octavio was an awesome sales guy.

Octavio was an awesome sales guy. The Manager was also an agreeable guy. Just an item or two not brought up that Octavio said he'd do good on. I think he's genuine and will follow through. Thank you guys for working with us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review. Is there anything we can improve to earn a 5 star? Please give us a call to discuss this in person. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

It was quick and the people in service were very nice and

It was quick and the people in service were very nice and friendly. I will come back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review. Is there anything we can improve to earn a 5 star? Please give me a call to discuss this in person. Sincerely, Mike Hall - General Sales Manager (630) 832-9500