Reviews
Jarvis was very helpful and met all my néeds.
Jarvis was very helpful and met all my néeds. Very friendly. Very pleased with service except for the three hour wait time.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Linda, we're glad to know Jarvis was able to assist you effectively at Peltier Kia Tyler. We apologize for the wait time and appreciate your patience. Thanks for sharing your experience!
This dealership provided excellent customer service and
This dealership provided excellent customer service and had knowledgeable associates who went the extra mile to get your needs met. Thank you for taking great care of me. I highly recommend this place.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brett, we're delighted to know that our team at Peltier Kia Tyler was able to provide you with excellent service and meet your needs. Thanks for the high recommendation!
Working on paperwork, sold car out from under us.
Working on paperwork, sold car out from under us. They knew we wanted the car.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Excellent service, helped me get my first new car!
Excellent service, helped me get my first new car! Wonderful and helpful staff! Would high recommend to friends and family!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to know you had an excellent experience with us at Peltier Kia Tyler! We hope you're loving your first new car. Thanks for recommending us to friends and family!
Scheduled an appointment for routine service.
Scheduled an appointment for routine service. Very friendly and made the appointment on day I requested! Received excellent service from Nathaniel. He was very thorough and kept me informed on the process and what needed to be done! My car was so clean and looked new when I drove away! I would highly recommend the service department. Receptionist was also very nice when I checked out!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jenny, it's great to know that Nathaniel and the rest of our team at Peltier Kia Tyler provided you with such a positive experience! We appreciate your recommendation. Safe travels in your clean car!
Met us at the door, very friendly and very knowledgeable.
Met us at the door, very friendly and very knowledgeable. Everyone was very nice and the dealership was clean
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the positive feedback! We're glad to know you had a great experience at Peltier Kia Tyler. Your comments about our friendly and knowledgeable staff are much appreciated.
They would not finance me any vehicle.
They would not finance me any vehicle. With out a co-signer. They were the worse dealer that I have ever seen.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to read about your disappointment with the financing process. We understand how frustrating this can be and we always strive for a smooth, transparent experience for our customers. If you'd like to discuss this further or if there's anything else we can assist you with, please don't hesitate to reach out directly. Thank you, Bruce Strassburg - General Sales Manager - (903) 581-7688
I just had my 2014 optima worked on due to a failure in
I just had my 2014 optima worked on due to a failure in the motor. On the phone they told me that the motor replacement would be a warranty through KIA and that I would be getting a new motor. My door has been broken for months now because of the cheap plastic parts KIA uses and the service manager Steven asked if I'd like an estimate to replace whatever was broken and I thought sure because surely it couldn't cost more than 150$ to fix. He sent me a picture of the quote for fixing the handle and to my astonishment it was going to be 929$ to fix it so I declined the repair. Well when I went to go pick it up I was hit with 175$ diagnostic fee for the door since I didn't want to have it fixed. I was not made aware over the phone that there would be a diagnostic fee only that he could get me an estimate which was actually supposed to be the next day after he told me my motor was covered under warranty because KIA can't make a reliable motor. So I argued back and forth about it because if I had known about the diagnostic fee I wouldn't of approved the estimate. I ended up getting it payed for and left. While putting stuff in my passenger seat getting ready to head home for the day I find a footprint in the seat from someone stepping on it. I've scrubbed it and it still won't come out. Why would a service tech step on the seat without putting something over it. I will not be having my car worked on here anymore unless for recalls or waranty work nor will I ever buy another KIA.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Adrian Bush of Peltier Kia and all of the employees are
Adrian Bush of Peltier Kia and all of the employees are top notch with their professionalism and talents. I am very happy with their service and how quickly they take care if the service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Patti, we're so glad to know you had a great experience with Adrian and the rest of our team at Peltier Kia Tyler. We always aim for top-notch service! Thanks for your feedback.
Spencer took great care of me in the service department.
Spencer took great care of me in the service department. His care, concern, genuine courtesy and shining personality was exemplary. Thank you, Spencer, for making me feel welcomed and well taken care of. I've witnessed this gentleman's outstanding character more than once.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sandra, we're delighted to know that Spencer provided you with such excellent service at Peltier Kia Tyler. We appreciate your kind words and look forward to serving you again in the future!