Peltier Kia Tyler

I just had my 2014 optima worked on due to a failure in the motor. On the phone they told me that the motor replacement would be a warranty through KIA and that I would be getting a new motor. My door has been broken for months now because of the cheap plastic parts KIA uses and the service manager Steven asked if I'd like an estimate to replace whatever was broken and I thought sure because surely it couldn't cost more than 150$ to fix. He sent me a picture of the quote for fixing the handle and to my astonishment it was going to be 929$ to fix it so I declined the repair. Well when I went to go pick it up I was hit with 175$ diagnostic fee for the door since I didn't want to have it fixed. I was not made aware over the phone that there would be a diagnostic fee only that he could get me an estimate which was actually supposed to be the next day after he told me my motor was covered under warranty because KIA can't make a reliable motor. So I argued back and forth about it because if I had known about the diagnostic fee I wouldn't of approved the estimate. I ended up getting it payed for and left. While putting stuff in my passenger seat getting ready to head home for the day I find a footprint in the seat from someone stepping on it. I've scrubbed it and it still won't come out. Why would a service tech step on the seat without putting something over it. I will not be having my car worked on here anymore unless for recalls or waranty work nor will I ever buy another KIA.

Spencer took great care of me in the service department. His care, concern, genuine courtesy and shining personality was exemplary. Thank you, Spencer, for making me feel welcomed and well taken care of. I've witnessed this gentleman's outstanding character more than once.

This dealership was responsive to my needs. They listened to my problems and reacted positively to correct them. I enjoyed working with Stephen. He was polite and reacted positively to my needs,

Weasley was awesome. He worked with us n got us the dream car for us that fits our family. He explained everything very well. Orlando was also amazing in the finances side. He explained all the documents and made everything move smoothly.

This is the 3rd vehicle purchased from Peltier Kia, with Adrian H as our sales agent. He definitely deserves a bonus as hard as he worked to make the sale happen WITH NO PRESSURE! Service Department is great as well.

Friendly, polite, attentive, professional, considerate, welcoming, courtesy, understanding, thorough, apologetic, integrity, truthful, accommodating, clean, outstanding.

Excellent service very helpful very informative with everything that was being done to the car

I keep getting disappointed on the reps that wait on you when you drive. They are all young except for the one (Adrian) that used to wait on me. These young ones really don’t know how to explain things to you it’s like they are trying to make a sale (which maybe they are) maybe they are in training. They still don’t have the recall part in and it was 2023 when I received the letter from KIA . I like taking my car to KIA and have the Kia part in my car. I hope that is what they are doing,if not I am getting ripped off. I did buy my car brand new and want to get it for at least another year. Every time I go over I leave upset with them!!

Lincoln was an AMAZING salesman. I was indecisive and he was very patient. He was not pushy, gave me the info and let me make my choice. He followed up to make sure I did not have any question. 10/10 highly recommend.

I took my Kia soul to the Peltier service department. My check engine light came on and then went off so I have them check it out. Adrian check me in had me to sit in the waiting area and started working on the car. Thank you Adrian.