Reviews
Purchased a excellent condition Pontiac Solstice from
Purchased a excellent condition Pontiac Solstice from United Chevrolet in Jacksonville. It was an all around great experience from top to bottom. Both sales and service were incredibly helpful and kind through the entire process. By far the best car buying experience I've had. Will never do my business anywhere else!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Keith, thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that you had an all-around great experience at United, from finding the perfect Pontiac Solstice to receiving helpful and kind service from both our sales and service teams. We wish you many happy miles on the road ahead!
Very easy to work with!
Great customer service, helped me get in and out with my ac issue in no time ! Everyone had great manners and it was a very professional atmosphere .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tim, thank you so much for the kind words! We strive to make the service experience at United as efficient and pleasant as possible. We're glad we could fix your AC quickly and that our team provided excellent customer service. We hope to see you again soon for your next service need!
WOW!! What a screw job. Never go back. $300/hr.
Air conditioner quit one week after an oil change. Said leak in line. Part would be $400.00 and 4hr repair. Left car at 10:30 got a text at 12:35 it was ready. Part was $187.00 and labor was $600.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Doug, we're sorry to hear about your negative experience at our dealership. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced. We would like to investigate this further and would appreciate if you could provide us with more details about your visit. Please feel free to contact us directly at 217-883-4306 or my personal email HAtwood@UnitedJacksonville.com . We will do everything we can to ensure that this does not happen again in the future. Thank you for bringing this to our attention.
Feeling great about my new car!
I would like to thank Tesus. She was very professional, sweet, and answered all my questions. I was just looking at different cars and she helped me decide on what would be best for me. Little did I know today I bring home a new car, thank you, Tesus. Love my new car.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jody ,thank you for taking the time to leave a review of your recent experience at our dealership. We're glad to hear that you had an overall positive experience, and we appreciate your business. If there's anything we can do to improve your experience further, please don't hesitate to let us know. Thank you again for your feedback, and we hope to see you again soon.
Will only buy from United
Most car dealerships are pushy and don’t seem to give you room to shop. I went to United in Jacksonville and I worked with Grant. He was patient, answered all my questions, and not once did I feel pressured or stressed. United has great employees a great service department and overall they are a fantastic dealership. United has my business for all future vehicle needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amy ,thank you for taking the time to leave a review of your recent experience at our dealership. We're glad to hear that you had an overall positive experience, and we appreciate your business. If there's anything we can do to improve your experience further, please don't hesitate to let us know. Thank you again for your feedback, and we hope to see you again soon.
Good dealer!!
Greeted and treated very well. They are my service people. Chris was awesome
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lan ,thank you for taking the time to leave a review of your recent experience at our dealership. We're glad to hear that you had an overall positive experience, and we appreciate your business. If there's anything we can do to improve your experience further, please don't hesitate to let us know. Thank you again for your feedback, and we hope to see you again soon.
Super helpful and Caring
I had written a review on here previously about the miscommunication between me and the service and sales department. I honestly can say since then they have been nothing but honest and helpful with everything about my car. If I could go back and remove my review I would because you can’t base everything off of one issue. Highly recommend buying your vehicles from here (and buy from Grant) because they genuinely care about you even after the sale is finished.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Luke, thank you for taking the time to leave a review of your recent experience at our dealership. We're glad to hear that you had an overall positive experience, and we appreciate your business. If there's anything we can do to improve your experience further, please don't hesitate to let us know. Thank you again for your feedback, and we hope to see you again soon.
Selling my truck outright working with Paige.
Paige was great to work with as I sold my Chevy Colorado. She was quick to get back to me when I had questions, and she was willing to work with me as my situation changed during the selling process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tim, thank you for taking the time to leave a review of your recent experience at our dealership. We're glad to hear that you had an overall positive experience, and we appreciate your business. If there's anything we can do to improve your experience further, please don't hesitate to let us know. Thank you again for your feedback, and we hope to see you again soon.
Highly recommended going through united chevrolet
I went to united chevrolet friday april 29th being that it was my first time going through a dealership i expected it to be complicated or atleast be a bit confusing but in reality it was simple and easy. We were directed to Paige Drane a sales consultant through United Chevrolet she was extremely helpful and polite in all honesty a sweetheart. If anyone needs a vehicle i would highly recommend going to United Chevrolet for one and would also recommend asking for Paige Drane in my opinion
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Austin, thank you for taking the time to leave a review of your recent experience at our dealership. We're glad to hear that you had an overall positive experience, and we appreciate your business. If there's anything we can do to improve your experience further, please don't hesitate to let us know. Thank you again for your feedback, and we hope to see you again soon.
New car purchase
Purchase a new gmc acadia Saturday from Paige , this my second purchase from this dealership and was very pleased with the staff , I will be back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ricka, thank you for taking the time to leave a review of your recent experience at our dealership. We're glad to hear that you had an overall positive experience, and we appreciate your business. If there's anything we can do to improve your experience further, please don't hesitate to let us know. Thank you again for your feedback, and we hope to see you again soon.