Skip to main content

Reviews

(64 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Highly recommended going through united chevrolet

I went to united chevrolet friday april 29th being that it was my first time going through a dealership i expected it to be complicated or atleast be a bit confusing but in reality it was simple and easy. We were directed to Paige Drane a sales consultant through United Chevrolet she was extremely helpful and polite in all honesty a sweetheart. If anyone needs a vehicle i would highly recommend going to United Chevrolet for one and would also recommend asking for Paige Drane in my opinion

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Austin, thank you for taking the time to leave a review of your recent experience at our dealership. We're glad to hear that you had an overall positive experience, and we appreciate your business. If there's anything we can do to improve your experience further, please don't hesitate to let us know. Thank you again for your feedback, and we hope to see you again soon.

New car purchase

Purchase a new gmc acadia Saturday from Paige , this my second purchase from this dealership and was very pleased with the staff , I will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Ricka, thank you for taking the time to leave a review of your recent experience at our dealership. We're glad to hear that you had an overall positive experience, and we appreciate your business. If there's anything we can do to improve your experience further, please don't hesitate to let us know. Thank you again for your feedback, and we hope to see you again soon.

Lied to and ripped off

Brought my car I had just purchased a month ago to be serviced since the check engine light was on. Was told it was an O2 sensor and it wouldn’t cost me anything. Once the repair was done I get called after having to leave my new vehicle overnight that they wouldn’t cover the full cost and had to pay for the repair. Terrible service department and full of liars.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 1 found this review helpful. Did you?
Yes No
Dealer response

Luke, we're sorry to hear about your negative experience at our dealership. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced. We would like to investigate this further and would appreciate if you could provide us with more details about your visit. Please feel free to contact us directly at 217-883-4306 or my personal email HAtwood@UnitedJacksonville.com . We will do everything we can to ensure that this does not happen again in the future. Thank you for bringing this to our attention.

Paige Top Saleswoman

Paige is a great salesperson and on the ball. No pressure and easy to talk to. Your salesmen could learn a lot from her. Thank You Paige you did a great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great place!

We bought our equinox from Dalton. He was very friendly, honest and answered all the questions he had. I would highly recommend him for your next vehicle purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Project Manager

Great team, great people, great prices. I drove an hour from my city residence to come here :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

2021 GMC Sierra

Trading and buying my new truck couldn’t have been easier with Donivyn! He was excellent and always helpful with every question I had. Definitely would recommend him to anyone when they are looking for a new vehicle. Thanks again Donivyn and United Chevrolet!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 1 found this review helpful. Did you?
Yes No

Amended review

I have to amend my previous review. After emailing the co-owner he responded with a sincere apology, the finance manager owned up to his treatment of us to his boss which says a lot. A few days later they sent me flowers.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

New Vehicle Purchase

A great experience buying a new vehicle with Timm Ford from United. Provides amazing customer service and listens to customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Chevrolet Sonic

Donivyn helped me buy my first car from a dealership and he made the process super smooth and easy to understand. Definitely recommend seeing him if you plan on buying a vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No