Reviews
The less than exciting feeling of being swarmed by
The less than exciting feeling of being swarmed by salespeople when I was looking for a new car thankfully vanished when I walked into the dealership. Zero pressure or any used car salesperson stereotype existed which was such a relief. Having been shopping and playing the how to avoid other shark like salespeople when entering their lots was tiresome and frustrating, but not here. Relaxed and considerate staff made the experience way more of an educated and personal experience. I don’t know that since they operate on a non commission sales staff lends itself to that but they certainly hire the right type of people to fill that role. Onyx, my sales consultant was truly professional, knowledgeable, considerate to my vehicle needs, and has a very positive attitude, relaxed disposition, and lets his personality aid in his approach.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Rudolph, wow, thank you so much for taking your time to share such praise on behalf of Onyx & Logan's character - at Stevenson-Hendrick Mazda, you can trust the only pressure stays in our tires ;) We look forward to welcoming you again soon in Service for a visit just as transparent!!
Best dealership ever.
Best dealership ever. This is the 2nd vehicle we bought from them in two months and we are not disappointed. I got a great deal, a great Jeep Cherokee, a great warranty, and great service from Jackson Whitmire & TJ Tate. They got me in the exact car I wanted in less than three days and even drove two hours to deliver it to my home. You absolutely cannot beat their responsiveness, their customer service, or the inventory these guys have access to. They treated us great from the start and they have customers for life.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Samantha, from the start, you can always trust Jack & TJ T. are never finished ensuring just that stellar experience you deserve at Stevenson-Hendrick Mazda :) We really appreciate you taking your time to share & look forward to welcoming you again soon in Service for a visit just as accommodating!
They do a great job servicing my vehicle.
They do a great job servicing my vehicle. The staff are extremely professional and polite.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Sheila, your overall satisfaction is always our top priority at Stevenson-Hendrick Mazda with Kyle! We appreciate you taking your time to share & look forward to seeing you again soon in Service!
Great team to work with!
Great team to work with! I love 2 hours away and could not get there. They provided video and listed items that were deficient (if any). Once I agreed to a vehicle, they brought it to me 2 hours away and let me make a final decision in person no pressure. I will go there again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Brian, no matter how far, just that stellar experience is always close-by with just a call to Niko, Logan, & Jack at Stevenson-Hendrick Mazda :) We really appreciate you taking your time to share & look forward to welcoming you again soon!
The service staff was friendly and helpful.
The service staff was friendly and helpful. I didn't like being charged $35.00 to change a filter that took less than 8 minutes.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Robert, thank you very much for taking your time to share with us - we're so pleased to know you enjoy our welcoming atmosphere we strive to provide to you :) We understand how this could come across for a maintenance item in comparison to a more labor-intensive repair given that you fortunately have our maintenance plan that has always been charged at a discounted rate. The Air Filter inspection is part of your complimentary Multi-Point Inspection & as with all other recommendations; you are only ever charged for this time if approved for replacement. We will utilize your earnest feedback to identify improvements & look forward to welcoming you again soon in Service!
Very polite, precise and to the point About what services
Very polite, precise and to the point About what services I needed. Was very easy to talk to and very understanding. He felt what I needed as if he was standing on my side of the counter. Adian is on top of his game. Very pleased with the outcome.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jeff, at Stevenson-Hendrick Mazda, you can always rely on Aidan to be on top of his game so you can win just that stellar experience you deserve :) We really appreciate you taking your time to share & look forward to welcoming you again soon in Service!
I drove 3 1/2 hours from kannapolis and got a better deal
I drove 3 1/2 hours from kannapolis and got a better deal and was treated better than the hour that I spent yesterday at the Toyota dealership in Concord . CJ and Jared were really easy to deal with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Paul, just as we appreciate you taking your time to drive to us, you can always rely on TJ H., Sara, Nabil, & Jared to go the extra mile to ensure just that great experience you deserve :) We look forward to welcoming you again soon!!
The dealership is very comfortable and clean.
The dealership is very comfortable and clean. The staff friendly and professional. Kyle Peterson was extremely helpful during my first visit for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Pamela & John, we're so pleased to know you're as comfortable in your brand-new ride as you are at our state-of-the-art dealership with TJ H., Jared, Josh C., Paul, & Kyle :) We look forward to welcoming you again soon in Service!
Both TJs are most excellent 👍.
Both TJs are most excellent 👍. Personality makes all the difference in the world. They nailed it!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Melton, thank you so much for taking your time to share such stellar feedback - double the TJs, double the awesomeness ;) We look forward to welcoming you again soon in Service for a visit just as excellent!
When buying my first car the experience was very simple
When buying my first car the experience was very simple and everyone there was so welcoming!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Peyton, although it's your first, you can always rely on Onyx, Niko, Jared, Nabil, & Logan for a lifetime of just that stellar experience :) We really appreciate you taking your time to share & look forward to welcoming you again soon in Service!