Principle Volkswagen Grapevine

This is the second VW I have purchased from Metro and I have visited their service department several times as well. The buying experience as well as the service is excellent each time. I got on the waiting list for the final edition bug on 12-7-09 and was contacted when the first vehicle was delivered. I purchased it the next day. Both sales and service are exemplary and I would gladly recommend this dealer to friends and family. I have purchased another VW from a local competitor and when I contacted them about the final edition, the salesman knew nothing about it, didn't volunteer to find out and never followed up. This was also a guaranteed sale, so this should tell you the other dealer did not care at all, even when they confirmed I was an existing customer. I love the new VW and know that when it does need servicing, I will take it only to Peter at Metro. Thanks, Frank and Peter. Sherry Hatcher

Kevin and Robert went over my car and told me everthing that needed to be done an the importants of order it should be done in. We work out a plan to have the work done in three parts two are done and the last one to be be done by the end of the month. I can't say enough about Kevin and Robert taking my calls and answer all my questions making sure understood what they where doing and why. I can't say enough about them, I would tell any one to take there car there to be services.

Needed some minor work done on the car. They were a little backed up so it took them a day before they could test the car but once they did they were able to diagnose the problems quickly and fix them satisfactorily. Overall, good experience and I'll take my car back for future service needs.

Metro is the greatest care dealership in the DFW area for both service and value! Metro is the greatest care dealership in the DFW area for both service and value!Metro is the greatest care dealership in the DFW area for both service and value!Metro is the greatest care dealership in the DFW area for both service and value!Metro is the greatest care dealership in the DFW area for both service and value!

I've known the Metro VW guys for 3 years now. I've bought several new and used cars from them, and have always been happy with their service. The experience from when you walk in is not like other horror stories I've heard about--and experienced myself--with other dealer services. They are always prompt, efficient, friendly, caring and 'normal'. I've never felt like I'm being swindled with their rates etc. Truth be told, it's never that dreaded feeling of visiting the dealer service as oftentimes is the case with others. They are a true family owned, customer oriented organization. Get to know the folks there...they are all awesome.

This is a great dealership with a great location in Irving, Texas. They did not have the exact Volkswagen New Beetle I was looking for at the time but after we spoke for a while they went out of their way, searched around, and found the perfect Volkswagen New Beetle for me!!

I can't remember the folks I worked with over there, but everyone I've encountered has been amazing. I'm more than happy to take my car there. There are (2) VW dealerships that are the same distance from my house, but I choose Metro every time. Great service, great discounts, and they are very efficient with getting me in and getting me taken care of quickly. What else do you need? I highly recommend this dealership!

Keeps my car going and going! I drive a 1996 Jetta, and the service team at Metro VW has kept this car going for 13 years. We bought it, used, at Metro VW in '97, and it's now 2010. I appreciate how diligent they are about checking the details and alerting me to issues to keep an eye on, ahead of time. The last time I brought it in for service, they must have gone through the electrical and they fixed the clock and other little things, without charging me. That makes me smile.

I've purchased 2 Vw's from Metro myself and my family has purchased a total of 9 VW's from them over the last 15 years. Their service and sales department has always been friendly and easy to work with. I've taken my car to a few other VW dealers in the DFW area for service but in my opinion they don't match up to the customer service that Metro offers.

Had a service appt. scheduled two weeks ago in the morning. Immediately as a walked in the service Dept. I was greeted into the place. Peter a great service advisor at Metro Vw was the person who answered all my problems. I was wanting to get a 40k service done but my money at the time was very tight. He understood that and told me that i can do certain things to my gti at a time and not all at once. He even said there was donuts if i wanted some as i was waiting for it to get serviced. Metro Vw knows how to treat their customers :-)