Reviews
My sales rep was Valeriya.
My sales rep was Valeriya. She was very knowledgeable and a very warm person with a professional side as well. Had a great experience and purchased my first Subaru. No pressure whatsoever. Simply honest and upfront. I’m hoping the Forester serves me as well as my previous vehicle. We shall see!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're so glad to know that Valeriya was able to provide you with a great experience at Germain Subaru of Columbus! We hope your new Subaru Forester serves you well. Thanks for choosing us and sharing this positive review!
Great service, comfortable waiting room, wonderful
Great service, comfortable waiting room, wonderful friendly staff, easy to schedule, good coffee and snacks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you enjoyed our service and amenities at Germain Subaru of Columbus! Thanks for the positive feedback, we appreciate it.
Great experience.
Great experience. Our sales lady was Valeriya. She was kind, professional and very knowledgable. If I was “Mr Subaru “ I’d make Valeriya my Vice President today!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Terrell, we're delighted to know that Valeriya provided you with such a great experience at Germain Subaru of Columbus. We'll be sure to pass along your kind words and high praise!
I've had it up to here with these service people .
I've had it up to here with these service people . Imagine my hand high above my head..thats how high i've had it. My checkbook is dry. $1k or more every time I go in and the xxxxxxxx in the service dept think its funny. I will show you funny.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm really sorry to read about your frustration with our service department. We certainly don't find it amusing when a customer is upset, and we're committed to providing fair pricing for all services rendered. I'd like the opportunity to discuss this further with you - please reach out at your earliest convenience so we can work towards resolving these issues together. Thank you, Kody King, Service Manager | 614-347-6450 | kking@germain.com
Always prompt and courteous.
Always prompt and courteous. More importantly, they always do a good job on my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad you've enjoyed working with us! We appreciate your business and look forward to seeing you for another efficient service at Germain Subaru of Columbus. Safe travels until next time!
The dealership got me in immediately, informed me of
The dealership got me in immediately, informed me of their fees, took my car in, fixed the problem (that someone else caused), charged me just the diagnostic fees, cleaned the car, and sent me on my way in 2 hours. I could not have scripted a better encounter! Highly recommend!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bob, we're delighted to know that you had such a positive experience at Germain Subaru of Columbus. We always aim for efficient and transparent service! Thanks for the high recommendation - it means a lot to us.
My salesperson, Brody Roe, was excellent.
My salesperson, Brody Roe, was excellent. He was very thorough & patient in explaining features of the vehicle. While I looked at & considered cars at other dealerships, he is the main reason I returned to Germain.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Shay, we're delighted to know that Brody's excellent service brought you back to Germain Subaru of Columbus! Thanks for all your support. Safe travels, and we'll see you next time!
They are always polite and professional.
They are always polite and professional. They explain everything very well. I would and have recommended them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to know you've had positive experiences with us at Germain Subaru of Columbus! Thank you for recommending our team and services, we truly appreciate it.
They were very curious and kind.
They were very curious and kind. Had a very good attitude up bet about our concerns on how to get started in our new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to know our team at Germain Subaru of Columbus was able to address your concerns and help you get started with your new car. Thanks for sharing this positive review!
This dealership really knows how to treat their customers
This dealership really knows how to treat their customers right. From the first phone call, to meeting the salesman , the test drive, and then the buying process, the folks who work there are all top-notch! We were very impressed, and loved the whole process. I would like to give a big shout-out to : Aaron W., Phil S., and Matthew Y. We purchased a used car off of the lot, and every one of these folks treated us like we were buying a new car !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Robert, we're delighted to know you had such a positive experience at Germain Subaru of Columbus. It's great that Aaron, Phil, and Matthew made your used car purchase feel just as special as buying a new one! Thanks for the shout-out!