Reviews
My experience with Germain Subaru has always been very
My experience with Germain Subaru has always been very good. They have serviced three vehicles in the six years with excellent customer care. Highly recommend this dealer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Patrick, we're delighted to know that you've had consistently good experiences with us at Germain Subaru of Columbus. Thanks for your high recommendation and continued support!
Purchased from out of state.
Purchased from out of state. Very easy purchase and pick up. Excellent and very competent sales people. Brefore we drove off, Brody spent almost an hour explaining all the new electronics and features.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to know that your out-of-state purchase was a smooth one! Our team at Germain Subaru of Columbus strives for excellence and it's great to see Brody took the time to explain all the features. Safe travels in your new car!
Friendly employees and the service is prompt and
Friendly employees and the service is prompt and efficient. The wait time was minimal and the waiting room very comfortable.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you found our service prompt and efficient at Germain Subaru of Columbus! It's great that the waiting room added comfort to your experience. Thanks for leaving a review!
Excellent buying experience.
Valeriya met us as entered the showroom and guided us through the entire process. She and the sales manager answered all of our questions and never pressured to buy or lease. Valeriya gave us a detailed tour of all the buttons and features before we drove away - this really helped as there are a lot of features to learn about. My wife and I are very pleased with the overall experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Don, it's great to know that Valeriya and our team at Germain Subaru of Columbus were able to guide you through the process smoothly. We're glad you found the tour helpful! Enjoy your new ride with all its features!
Horrible business do not buy used cars they are xxxx you
Horrible business do not buy used cars they are xxxx you will have to put a lot of money into it!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
They do not even deserve one star they are simply all
They do not even deserve one star they are simply all about money took advantage of a single mother sold her a car that worked for 24 days! And now will not help her!! They are just pure evil. I’m mind blown how do you people sleep knowing you do things like this!!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to read about your experience. We'd like the opportunity to discuss this further and see how we can assist in resolving these issues. Please reach out at your earliest convenience so we can address your concerns directly - Thank you, Richard Montgomery, General Manager | 614-347-6452 | rmontgomery@germain.com
Best dealer experience.
Best dealer experience. will always have my vehicle serviced here. Very focused on great customer service.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to know you had a great experience at Germain Subaru of Columbus! We appreciate your trust in us and look forward to seeing you next time. Thanks for the review!
Great Experience
Great experience…Dionysis is very personable and his customer service is excellent. Germain Subaru is worth the extra drive for me. Thanks again and I’ll be back for my next service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mindy, we're so glad to know Dionysis and our team at Germain Subaru of Columbus made your visit worth the drive! We look forward to seeing you for your next service. Safe travels until then!
Service department has no scruples when it comes to
Service department has no scruples when it comes to maximizing profits. Dropped off the my well maintained Subaru Impreza for a simple oil change. They recommended over $1,800 in additional services including over $500 for an oil level sensor. I learned it was completely fine. The oil light just needed to be reset. Heck, they didn’t even provide an oil change window decal. At this point I’m hoping they changed my oil. Needless to say, I will not be taking my vehicle to Germain Subaru again.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to read about your experience with our service department. We aim for transparency and honesty in all of our dealings, so it's concerning to see we've left the wrong impression. I understand you're upset and that we've potentially lost your future business, but your feedback is valuable and will help us make improvements going forward. If there's anything else you'd like to add or anything we can do to possibly regain your trust, please reach out. Thank you, Kody King, Service Manager | 614-347-6450 | kking@germain.com
Perfect!
Perfect! They did a great job at a very reasonable price! Highly recommend and my service associate was very knowledgeable and personable. I will continue to use this dealership for all my repairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're delighted to know you had a great experience at Germain Subaru of Columbus! Your recommendation means the world to us. We look forward to assisting with any future repairs you may need. Safe travels until next time!