Reviews
Great Experience
Jamal listened to our needs and was great in helping us find the car we needed and in the color we wanted. People and facilities were great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Glenda, we're delighted to know Jamal and our team at Germain Subaru of Columbus were able to assist you in finding the perfect car. Thanks for your kind words!
Friendly service
Very friendly service! Appreciate the quick turn around. Loved the rental car too! Thank you for the follow up as well. Will return in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tracey, we're glad to know you had a positive experience with us at Germain Subaru of Columbus. Thanks for appreciating our service and the rental car! We look forward to seeing you again in the future.
Great sales experience with Lori Glick.
Great sales experience with Lori Glick. My wife and I came in to test drive an Ascent and the process was simple, fast and hassle free. Lori was available to answer questions but left us alone to make our decision. We particularly appreciated this dealership being opened on Sunday and the friendly, no pressure attitude of the sales team. We made the decision to purchase an Ascent the next day and Lori was able to obtain a vehicle with the options that we wanted that very day. Thanks again to the entire Germain Subaru team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to know that your experience with Lori and the rest of our team at Germain Subaru of Columbus was a positive one! We strive for efficient, hassle-free service. Enjoy your new Ascent—we'll be here if you need anything else in the future!
No Hassle Timely Service
Had a pleasant experience dealing with Service Advisor Chad. Received timely service as per appointment. No undue sales pitch. Will visit again for future service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Adam, we're glad to know Chad and our team here at Germain Subaru of Columbus provided you with a pleasant experience. We look forward to assisting you with your future service needs!
Was on time with our appointment.
Was on time with our appointment. Thought it was supposed to be a min 2hour inspection took less than that. Still not sure all diagnostic was done to solve battery drainage. Have not had a chance to find out if issue was solved.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback and apologize if our service didn't meet your expectations. We aim to be thorough in all of our inspections, so it's concerning that you're unsure about the diagnostic process for your battery drainage issue. Please reach out directly when convenient, as we'd like to ensure any issues have been resolved properly. Thank you, Kody King, Service Manager | 614-347-6450 | kking@germain.com
Great experience!
Phil was very professional,easy to talk to and answered all questions honestly. We were buying a used car and felt like we were treated as if it was the biggest sale of the day.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Karen, we're so glad to know that Phil provided you with such a positive experience at Germain Subaru of Columbus. We believe every customer deserves top-notch service, no matter the size of the sale. Thanks for your kind words!
Had a wonderful experience with Lori at Germaine Subaru!
Had a wonderful experience with Lori at Germaine Subaru! My old car was dying and I needed something quickly. Lori and Nate were efficient, thorough, and extremely customer service driven. The entire experience I felt like I was working with friends. Love the car and will certainly return when it’s time to look for another!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kathy, we're so glad to know that Lori and Nate provided you with a wonderful experience at Germain Subaru of Columbus. We appreciate your kind words and look forward to seeing you again when it's time for another car!
Great Dlrshp, but weak on warranty service.
Great Dlrshp, but weak on warranty service. We currently have an ongoing electrical problem, for which we've been there before... only to be told just a few months later... the warranty expired just a few days back...and now they're going to skate on the ongoing problem. I've taken the situation to Subaru Ntl... for remedy. Not happy with something a large car company should consider a small matter to resolve.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to learn about the warranty issue you've encountered at Germain Subaru of Columbus. We always aim for a high standard of service and it is disappointing that we missed the mark. Your feedback is valuable, and we'll use it as an opportunity to improve our services moving forward. Lastly, I would be happy to speak with you to see what more I can do to assist with your situation. If you are willing, please feel free to reach out. Best, Kody King, Service Manager | 614-347-6450 | kking@germain.com
Germain, Honesty in Car Repair Service
The people in the service department are AWESOME! They are very polite, professional and sincerely want to help. They go over and beyond to help make your experience there as perfect as possible. They do not make unneeded suggestions on car repairs, but only the repairs that are necessary. I appreciate the service and honesty of the Germain Service Department! Thanks, everyone!
- Customer service 5.0
- Buying process 2.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks a ton for the terrific feedback! We're delighted to hear that the team at Germain Subaru of Columbus impressed you with their honest and transparent approach. Until next time, drive safely!
Service department very helpful and professional.
Service department very helpful and professional. Kirk looked into all options to help repair my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know our service department, especially Kirk, was able to assist you with your vehicle repair at Germain Subaru of Columbus. Drive safely, and we hope to see you again down the road!