Reviews
No pressure, no problem
No pressure environment with Aaron being a trusted advisor and not just a salesperson. Knowledgeable and friendly staff. Great product being offered at reasonable prices.
- Customer service —
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brian, it's great to know Aaron and our team at Germain Subaru of Columbus were able to provide a no-pressure environment for you. We appreciate your feedback about our knowledgeable staff and reasonable prices!
I had an awesome buying experience!
I had an awesome buying experience! Nick, my sales associate was professional, knowledgeable and caring. Best experience I have ever had buying a car! No pressure at all. Nick made sure I got the car I wanted. I love my Crosstrek and am so happy I got it from Germain Subaru Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad you had an awesome buying experience with Nick at Germain Subaru of Columbus! It's wonderful that he helped you find the perfect Crosstrek. Thanks for recommending us, and enjoy your new ride!
I have had really good experiences overall with Germain.
I have had really good experiences overall with Germain. I still take all my vehicles ( Ford, Honda and Subaru) to their dealerships and will continue to do so. I was slightly concerned though with a $200 labor bill on a 2016 Subaru with less than 100k. It was an oil change, rotation, filter and brake fluid service. I believe in pay for fair work but 200 seems a little INFLATED for the work done. I would hope that Germain considers their loyal customers when they come back to the dealerships they trust and rely on.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your loyalty and the trust you've placed in us for servicing all of your vehicles. We strive to provide fair and competitive pricing for all of our customers and we are sorry to have let you down. If there is anything else you would like to discuss, please don't hesitate to reach out at a time convenient for you. Thank you, Kody King, Service Manager | 614-347-6450 | kking@germain.com
Very professional and courteous service advisors.
Very professional and courteous service advisors. Explains the service provided clearly. Not pushy for you when making a decision. Clean and comfortable waiting area.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you found our service advisors at Germain Subaru of Columbus professional and courteous. We strive for clear communication without pressure, so it's great to see that reflected in your visit! Thanks for the review.
The staff were helpful, respectful and patient.
The staff were helpful, respectful and patient. All this made for an excellent experience. Two thumbs up
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the thumbs up! We're glad to know our team at Germain Subaru of Columbus provided you with a top-notch experience.
Great service and people.
Got in quickly. Warm and friendly people. Oil change. Filled tires. Washed my car and even cleaned the inside of my back window, which is not an easy task on a Legacy. Waiting area is clean with snacks and hot or cold beverages. Highly recommend this dealership over many others I have been to.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John, we're glad to know you had a great experience here at Germain Subaru of Columbus. It's fantastic that our team could provide efficient service and keep your Subaru Legacy in top shape! Thanks for recommending us - it means the world to us!
Great dealership with friendly people
I had a great experience purchasing a vehicle at Germain Subaru. Masseck was very knowledgeable and went out of his way to make the buying process as smooth as possible. Great communication. Very friendly. No pressure from anyone on the sales team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Devon, it's fantastic to know that Masseck and our team at Germain Subaru of Columbus provided you with a smooth buying process. We appreciate your feedback!
Great dealer experience
Recently ordered a crosstrek wilderness. They were very helpful throughout the entire process. They kept me informed on all the delivery details as well as the finance options. A great experience all the way around.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're delighted to know that you had a great experience with us at Germain Subaru of Columbus! It's our goal to keep customers informed and comfortable throughout the entire process. Enjoy your new Crosstrek Wilderness!
Always great service!
Always great service! I drive farther for service that matches the Subaru brand. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ahuns, thank you for leaving Germain Subaru of Columbus a five-star review! We are elated to read our services continue to meet expectations. Until next time!
Easy car shopping
Brody Roe made the purchase of my first Subaru easy. No high-pressure sales pitch, just available to answer any questions I had. At pick up of new vehicle, he did a great job of introducing me to the many digital features so that I wasn't totally lost when I left the dealership. Also, a shout out to Matt who efficiently handled the paperwork.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad to know that Brody and Matt made your first Subaru purchase a smooth one here at Germain Subaru of Columbus. It's great to see you felt well-informed about all the features of your new car! Thanks for sharing this positive feedback with us.