Reviews
Great experience from start to finish.
Great experience from start to finish. Everyone was friendly and very helpful, friendly, and knowledgeable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sandy, we're glad to know you had a great experience with us at Germain Kia of Columbus. Thanks for the positive feedback about our friendly and knowledgeable team!
The service was excellent.
The service was excellent. They got me in quickly, and I got out quickly from them doing a recall on my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know our team at Germain Kia of Columbus was able to provide you with quick and excellent service. Thanks for sharing your experience!
I had best experience from Braden who did my oil change.
I had best experience from Braden who did my oil change. Faster then I expected it thank you so much
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the shout-out to Braden from our Germain Kia of Columbus service team! We're delighted to get your support.
Excellent service and very professional service writer
Excellent service and very professional service writer Braden. Braden took the time to help me out with parts I bought there. He actually had them installed while I waited. Oil change and tire rotation with a recall completed in about an hour. This is my favorite dealership. Service is top notch!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to know that Braden and our team at Germain Kia of Columbus were able to provide you with top-notch service! It's great hearing how much you appreciate the effort we put into making sure your needs are met. Thanks for choosing us as your favorite dealership!
From the time I arrived they knew exactly what I wanted
From the time I arrived they knew exactly what I wanted the waiting time was not long and they explained everything that they did with recommendations on things I need to keep check for the future
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- Buying process —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Melvin, it's great to know that our team at Germain Kia of Columbus was able to provide you with a timely and informative service. We appreciate your feedback!
Outstanding Customer Service!
Outstanding Customer Service! Braden is wonderful and always willing to go the extra mile for me.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're elated that Braden and the team have demonstrated our commitment to customer service at Germain Kia of Columbus! Thank you for the 5-star review. Safe travels, and we'll see you next time!
Service was terrific.
Service was terrific. Kept me updated on the status of my car. Knowledge of the service was great too.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ben, we're glad to know you had a terrific service experience at Germain Kia of Columbus! Keeping our customers informed and providing knowledgeable service is what we strive for. Thanks for the feedback!
Everyone was so friendly and were able to communicate
Everyone was so friendly and were able to communicate effectively of what would be done. There are nice amenities like a kids room and coffee while you wait for the service. I like having a car wash done for free as well because it makes the experience nicer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you had a positive experience at Germain Kia of Columbus and enjoyed our amenities. We always aim to make your wait as comfortable as possible! Thanks for the feedback!
I wouldn't recommend.
I wouldn't recommend. Not only did my used vehicle not get serviced before I bought it, my 30 day tags expired and I still don't have paperwork for the BMV. They will not return my phone calls either. Shop somewhere else folks.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dillon, I'm really sorry to see this. It's important that our customers feel heard and taken care of, so it's concerning to read about your experience with the paperwork delay and lack of communication. We'd like a chance to make things right - please reach out directly when you can. Thank you, Brian Frye - General Manager - 614-465-4562
Got everything done, people were nice, was told 40 to 60
Got everything done, people were nice, was told 40 to 60 min wait time, but waited almost 2 hours.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Bill. I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our efficiency in the future. If there is anything more we can do to assist you, or anything else you would like to share, please don’t hesitate to reach out. Thank you very much and I hope to hear from you. Todd Gibbs - Service Manager - 614-465-4572.