Reviews
Actually ZERO stars to indicate ZERO integrity!
Actually ZERO stars to indicate ZERO integrity! We found the vehicle we wanted at this dealership and were traveling from nearly 6 hours away to make the deal. The day before we were to make the trip we called at closing time to verify the car was still there and available (no pending sales, etc.), and were assured by Hunter that he physically went to the car to make sure it was still there. Lie #1 - he obviously didn't or he would have seen a big yellow tag in the window. We were on the road super early the next day, incurring expenses of renting a car and paying for gas only to find out when we arrived that the vehicle is on hold due to a bankruptcy. How can a car be held for someone with no money down??? Why not sell to someone with cash in hand? Second lie was the sales manager Ricardo telling us that he was losing money on that bankruptcy deal - car dealers are not in business to lose money so that was xx. And if that were true, why would he, as the sales manager, make such a deal? Because of their LIES we were at a significant loss of money and time. Oh, and the icing on the cake...as we were leaving we noticed them in the building laughing about it - I guess they thought this was funny that someone just got screwed. Don't do business with a dealership that has no integrity!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Ken, it's disheartening to hear about your experience, and we sincerely apologize for any inconvenience caused. We strive for transparency and integrity in all our dealings, so this feedback is very concerning. We'd like the opportunity to discuss this further with you directly to address these issues properly. Please reach out when you can. Thank you, Brian Frye - General Manager - 614-465-4562
Predictable response to try to look like the "caring" dealership. What is there to discuss? I stand by the facts stated in my review! We traveled a long way under false pretenses. We were lied to, embarrassed, and wasted a lot of time and money. Very unprofessional! The car was for our daughter, whose excitement was quickly turned to extreme disappointment in the whole car buying experience. We have purchased vehicles in Columbus in the past, but we will never return to your dealership after this. Good job, guys - your business practices have lost a potential customer! I can only hope that others see this review and look elsewhere in Columbus
I brought my Kia in on a recall talked with Cody and of
I brought my Kia in on a recall talked with Cody and of course he took good care And ran my Kia through the car wash recall work was finished very satisfied
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gary, we're glad to hear Cody took good care of you and your Kia at Germain Kia of Columbus. Thanks for sharing your experience!
I bought a used vehicle yesterday.
I bought a used vehicle yesterday. Start to finish about 3 hours. Really enjoyed our sales person Justin Bailey (JB) as well as everyone we met. Looking forward to working with them again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Greg, we're delighted to know you had a great experience with Justin and the rest of our team at Germain Kia of Columbus. We look forward to assisting you again in the future!
I love my 2021 Kia Rio.
I love my 2021 Kia Rio. Best car purchase experience of my life by far. And the service department is second to none. They're kind, fair, efficient, and know what they're doing. The waiting area feels like a first class lounge. I cannot recommend Germain Kia more highly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John, we're over the moon to know you had such a positive experience at Germain Kia of Columbus! We hope you continue enjoying your 2021 Kia Rio and our service department. Thanks for recommending us so highly!
Wait wasn’t as long as I was told nice it didn’t take
Wait wasn’t as long as I was told nice it didn’t take longer
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for stopping in at Germain Kia of Columbus for service and leaving us a five-star review! We are glad that your visit was quick and enjoyable.
Nate always does a fantastic job!
Nate always does a fantastic job! He is personable and ensures that I have the best experience! Thanks Nate! See ya soon
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Erica, we're delighted to know that Nate consistently provides you with fantastic service at Germain Kia of Columbus. We look forward to seeing you again soon!
Very great staff!
Very great staff! Very patient and helpful throughout the entire process! Did not feel any pressure in selection and financial process
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Matt, we're delighted to know our team at Germain Kia of Columbus provided a pressure-free and helpful experience. Thanks for sharing your feedback, it means a lot to us!
Eric and his guys were great at Germain KIA.
Eric and his guys were great at Germain KIA. They had to totally take everything out of the dashboard, steering wheel and everything to replace vents for heater and air conditioning. It was quite the chore and took several days. Eric kept me informed and I know I was a pain in his side. But everything turned out great and I am sure they don't want to have to fix that type of problem again. They are a great dealership and very easy to work with them. I would recommend them to everyone!! Great team. And Christine their Customer Concierge is very special too. She is always ready to do whatever it takes to make you comfortable while you are there!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joy, we're glad to know that Eric and the team at Germain Kia of Columbus were able to take care of your car's issues. We appreciate your patience during the process and are happy you had a positive experience with us! Thanks for recommending our dealership - it means a lot!
Greating was great Eric services were great very
Greating was great Eric services were great very informative. Very quick service. Customer area very clean and comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you had a great experience with Eric and appreciated our clean, comfortable customer area at Germain Kia of Columbus. Thanks for the review!
this was a fantastic service experience.
this was a fantastic service experience. My vehicle was ready when promised washed and ready to go.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy that our Germain Kia of Columbus team delivered an excellent experience. Thank you, Tommy!