Reviews
Nicholas was great!
Highly Recommend! ” Nicholas was great to work with and really went above and beyond to secure my desired car and ensure top quality. He also kept me well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stephanie, it's great to know that Nicholas went above and beyond for you at Germain Kia of Columbus. We appreciate your recommendation! Enjoy your new car!
Excellent choice for KIA service & repair
Germain KIA is my preferred dealership for service and repair of my family's 3 KIA vehicles. Braden - Service advisor is Awesome and a pleasure to work with during service department visits. The parts department team is outstanding as well, they are always courteous and ready to help.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ben, it's great to know that Braden and the rest of our team at Germain Kia of Columbus have been able to provide you with such positive experiences. We appreciate your trust in us for servicing all three of your KIA vehicles!
We have been loyal Germain Hyundai customers for 5+
We have been loyal Germain Hyundai customers for 5+ years, just across the street. As we began our search for our next upgrade, we made the pivot to walk in the doors of Germain Kia and were simply wow-ed right out of the gates! We were greeted and collaborated with Hunter Horn, who provided exemplary service and genuine hospitality throughout our time together. He perfectly matched our energies and right off the cuff, we knew we were in good hands! While we were not able to seal the deal on a Saturday at the eleventh hour, he stayed persistent and communicative in the best ways possible over the next few days. Doing everything he could to secure our business, again completely organically and not pushy - how refreshing! We ultimately secured the best deal possible for our brand new, upgraded Kia Sorento. We are so elated that we made the move to Germain Kia and have Hunter to thank!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to know that your experience at Germain Kia of Columbus was a great one! It's fantastic to see how much you appreciated Hunter Horn and his efforts. We hope you enjoy every mile in your new Kia Sorento, and we look forward to serving you again in the future!
Always amazing to visit Germain Kia.
Always amazing to visit Germain Kia. Incredible staff.. I would highly recommend this dealership to my family and friends
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Pedro, it's fantastic to know you've had consistently amazing experiences at Germain Kia of Columbus! We appreciate your recommendation and look forward to working with your family and friends in the future. Until next time!
Disappointed
There a a couple of issues that have decreased my enthusiasm for the purchase of my Kia K5 at Germaine Kia. First, I was not informed that the remote start feature only worked for 1 year. I don’t appreciate Kia trying to nickel and dime me to pay for features that should be part of the car. Second, on my recent service visit, it took 2 hours for an oil change and tire rotation.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Mark, I'm sorry to learn about your disappointment with the remote start feature and the duration of your recent service visit. We aim for transparency in all aspects of our business and we apologize if this was not clearly communicated. Your feedback is important to us as it helps improve our services. Please reach out so we can discuss these matters further - Thank you, Todd Gibbs - Service Manager - 614-465-4572
Greg Kia service
The dealership arranged to pick up my car from my home to complete to warranty repairs on my 23 telluride. Overall, this was a exceptional experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Angie, we're glad to know that our team at Germain Kia of Columbus could provide you with an exceptional experience. We always aim for convenience and quality service! Thanks for your review!
Great experience
My experience was the best it has been in a while. I feel I was treated well from the time I brought my car in, to when my car was done being serviced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so glad to know that you had a great experience with us at Germain Kia of Columbus! Our team works hard to provide top-notch service from start to finish. Thanks for sharing your feedback, and we look forward to serving you again with any of your future needs!
Awesome service all the way around!
Awesome service all the way around! No matter your needs. Free drinks, nice waiting room, great customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lynn, we're delighted to know you enjoyed the service and amenities at Germain Kia of Columbus. Thanks for your kind words!
When I was looking for a Kia dealership, this one was the
When I was looking for a Kia dealership, this one was the first to answer the phone. I took my car in to get some recalls fixed, and they were all nice, and got my stuff fixed pretty quickly. :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rebekah, we're glad to know that our team at Germain Kia of Columbus was able to assist you promptly and efficiently. Thanks for choosing us for your service needs!
Great services and wonderful hospitality.
Great services and wonderful hospitality. The agent Shane was very nice and did all what he can to help me get the appropriate car for my health condition . I really appreciate his hard work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nadia, we're so glad to know Shane was able to assist you in finding the right car for your needs at Germain Kia of Columbus. Your appreciation means a lot! Safe and happy driving ahead!