Germain Kia of Columbus

While visiting family in Columbus, visiting from Georgia, my 2016 Kia Sedona had power/battery failure. AAA originally diagnosed it as battery was fine (it was a AAA battery), but there was possibly a short somewhere. After getting the car jumped we returned to the house. Next morning, car was dead. Of course I had nothing scheduled, but called the dealership to see if I could get help. This was on Friday morning. Spoke to Nate, who was very courteous, but relayed they were backed up and may not get it looked at until the middle of next week. Long story short, I had the van towed to Germain that morning, and hoped for the best. Nate, who was my Service Advisor, called to confirm that they had the car and would do what they could. Well, he calls me at 3pm, tells me he was able to get it looked at and it was a bad battery. (provided the test information to potentially get resolution from AAA) They had one and would put it in. Calls back at 3:30pm that everything was installed, tested and ready to go. I went from dead in the water to up and running in less than 6 hours. My experience was that Nate Burton took personal ownership of going above and beyond to deliver unparalleled service! Nate, you saved me and I am so grateful. You represented Germain in the best way possible and you reinstated my faith that some people are willing to go the extra mile. Thanks again.

The sales people listened to our needs and worked repeatedly to find the best car at the right price. They were quick, courteous and friendly.

Service was quick. Communication was very clear on what was being done. Very pleased on how nice they were. Even vacuumed and washed my car.

I have purchased 3 Sportages from this dealership over several years. The ownership has changed and I am very impressed with Germain. I purchased all 3 of my cars from top salesman Shane. He is amazing!!! My husband also leased a new car 2 years ago from Shane. Bill Klamar is also a great Associate, always makes sure our experience is pleasant. Kia has a great team at Kia Georgesville Rd location.

Great experience! JB and Cory went out of their way to make it as easy as possible. JB took the time to make sure I understood everything about the car before I left the lot.

I have been going to Kia Motors since I purchased my car about 3 years ago. They front desk receptionist is the most personable lady I have every met. She is very kind,helpful & such a sweetheart. I love her. Eric was very kind & helpful too & answered all my questioned with such professionalism! I have always had a great experience everytime I have gone in for service for my car or just questions about my car in general. I would certainly recommend any of the experienced technicians for a job well done. Thank-you Eric for all your help! Have a blessed day! 🙌

JB was such a life saver. I had so many questions and he was so patient with me. He never felt pushy or bothered. He made my car buying experience so stressless. I wasn’t sure what I wanted and he pointed me in the right direction Couldn’t be happier

Gets me in a fair amount of time, courteous, helpful and got me out speedily. Bought 2 cars and influenced 2 others.

Friendly, courteous and very easy to deal with working hard not to take up too much time

Justin Walden took such good care of us that I don’t think we would ever go anywhere else! Zain Akhtar was such a pleasure to work with that we may adopt him! The process was smooth and it is such a pleasure to come home in a great car with a husband with the biggest smile on his face! Thank you so much!