Reviews
Great sales experience
Quick turnaround and great sales experience! I ordered my car a few months back, once it arrived we completed the sale in a few hours and I am enjoying my new ride!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ben, thanks for your positive review of Germain Kia of Columbus! We're thrilled to hear that our team provided you with a quick turnaround and a great sales experience. It's wonderful knowing you were able to complete the sale within a few hours and enjoy your new ride. Thanks again for your business, we appreciate it!
Had my car detailed; I was moderately satisfied - not
Had my car detailed; I was moderately satisfied - not quite the highest detail experience I expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are sorry to hear that your experience did not exceed your expectations. We would love the opportunity to make it right and provide you with an outstanding service. Please feel free to contact us at any time. Thank you, Todd Gibbs - Service Manager - 614-465-4572
What do you suggest as to how my confidence can be restored in your dealership?
Safety computer update for Kia Soul
Germain promptly performed the safety update on my 2020 Kia Soul. The lady who scheduled the appointment for me (older woman, long pale blond hair) came out to greet me when I came in. She was welcoming and delightful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're thrilled to hear Germain Kia of Columbus was able to promptly perform the safety update for your 2020 Kia Soul, Cat! Our team is always here to provide a welcoming and delightful experience, and we appreciate your kind words about our scheduling agent. We hope you have a wonderful day and look forward to seeing you again in the future!
I am not a writer ✍️ I don’t understand this
I had a pleasant experience with Eric in the service department very professional 5 stars. I don’t know why this is not accepted that was my experience
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your positive feedback about Eric and the service department, John! Thank you for trusting Germain Kia of Columbus to ensure your vehicle is running smoothly. We look forward to assisting you in the future!
Review of service
Showed up a day early for my service appointment 🙄 My service tech told me no problem and immediately serviced my car! So appreciated that! I’ve tried other Kia dealers for service but now I only use Germain!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kim - It was our pleasure to accommodate you and squeeze you in a day early. Thank you for taking the time to leave Germain Kia of Columbus your 5-star review and keep us in mind for any future needs!
Very prompt about any recalls,friendly and
Very prompt about any recalls,friendly and courteous,caring,has a very nice and neatly accommodating waiting room for the customers and always helpful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted our team provided helpful assistance at Germain Kia of Columbus! Thank you for stopping by to share this supportive feedback!
I have always had excellent service at this location.
I have always had excellent service at this location. Everything is explained before the car is serviced and wait time has always been less than I thought it would be
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so happy to hear that you've consistently had a top-notch experience with our team at Germain Kia of Columbus! Thank you for your kind review and for choosing us as your go-to automotive partner.
my sales guy Dustin was very knowledgeable about the
my sales guy Dustin was very knowledgeable about the cars and did a great job helping me make my decision on my new Sorento.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so grateful that Dustin was able to assist you in finding the perfect Sorento at Germain Kia of Columbus! Thank you for taking the time to share your experience with us. We hope you enjoy your new car and wish you safe travels!
I was very impressed with my 2017 Kia soul that needed
I was very impressed with my 2017 Kia soul that needed service due to attempted theft.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear that our team provided excellent service for your 2017 Kia Soul!
Eric went above and beyond for my visit .
Eric went above and beyond for my visit . He had my car washed and vacuumed the interior . Everything was done quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that Eric went above and beyond to ensure your visit was fantastic! Germain Kia of Columbus is dedicated to providing top-of-the-line service, and we're glad it shows. Thank you for sharing this excellent experience with us. Drive safely!