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Reserve Auto Group

(86 reviews)

Reviews

(86 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Reserve Auto Group from DealerRater.

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Good Dealership

Michael Jurcak made my experience purchasing a vehicle quick and easy. The vehicle I purchased runs amazingly and I am very satisfied with the customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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TOP NOTCH

Wonderful experience ! Everything was handled very professionally and transparently. Worked with Sebastian and will definitely return for my next purchase. Thank you Reserve Auto Group.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Dealership………ask for Michael Jurcak

Worked with Michael J and he was great. Everything was top notch, quick and easy. Overall one of the most pleasant car buying experiences I’ve been a part of. Will not hesitate to do business with them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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WhyTheHiddenFee

A follow up to the $1,695 dealer fee (required) but not disclosed in the vehicle price. The vehicle I was interested in is the 2016 BMW 750i xDrive stock # GG41792, 44k miles. The advertised price of the vehicle originally started at $40,988 and has since dropped to $34,988, yet they would not reduce the price of the dealer fee from $1,695 to $750. I would have bought the vehicle when it was listed at $38,988. $5,000 lower, I reached and this is the message I received from the GM, “ My name is Marcus Williams/General Manager of Reserve Auto Group. I am reaching out in regards to your email with our owner Davis. I have been brought up to speed on your interest in the 7-Series we had listed. Unfortunately that unit is no longer available for purchase. We discovered some issues with it and determined it's best to wholesale the unit at an auction. It does not meet our standards for retail.” Now, how can a dealership justify $1,695 in a claim that they bring the car to a higher standard of reliability and confidence. Yet, several weeks later is claiming the vehicle is subpar. Worse yet, look on their site and still see the vehicle available for sale. I am very concerned at the trustworthiness of this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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A follow up to the $1,695 dealer fee (required) but not

A follow up to the $1,695 dealer fee (required) but not disclosed in the vehicle price. The vehicle I was interested in is the 2016 BMW 750i xDrive stock # GG41792, 44k miles. The advertised price of the vehicle originally started at $40,988 and has since dropped to $34,988, yet they would not reduce the price of the dealer fee from $1,695 to $750. I would have bought the vehicle when it was listed at $38,988. $5,000 lower, I reached and this is the message I received from the GM, “ My name is Marcus Williams/General Manager of Reserve Auto Group. I am reaching out in regards to your email with our owner Davis. I have been brought up to speed on your interest in the 7-Series we had listed. Unfortunately that unit is no longer available for purchase. We discovered some issues with it and determined it's best to wholesale the unit at an auction. It does not meet our standards for retail.” Now, how can a dealership justify $1,695 in a claim that they bring the car to a higher standard of reliability and confidence. Yet, several weeks later is claiming the vehicle is subpar. Worse yet, look on their site and still see the vehicle available for sale. I am very concerned at the trustworthiness of this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Buyer beware of the excessive required dealer fee of

Buyer beware of the excessive required dealer fee of $1,695. This is not clearly stated and there is no justification for the fee. They are unable to explain with clarity or detail why they don’t make it part of the vehicle price upfront. It is a game and buyers should look elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excessive and hidden required dealer fee

Buyer beware of the excessive required dealer fee of $1,695. This is not clearly stated and there is no justification for the fee. They are unable to explain with clarity or detail why they don’t make it part of the vehicle price upfront. It is a game and buyers should look elsewhere.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Michael jurcak & Christian finance department

I highly recommend coming here to do business! Michael Jurcak & Christian from the finance department helped me out so much! Such amazing people with great attitudes thank you all so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Michael Jurcak & Team

Michael provided great service and communication from the moment I walked into the showroom. Once ready to purchase, michael and the finance manager made the trade in and purchase FAST with no nonsense. Highly recommend checking out Reserve - ask to work with Michael Jurcak.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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dream car great experience

Cristian Ruiz was my sales person and he was a pleasure to work with. my dream car was always to have a Porsche Boxster 718 convertible and he made it happen. This Company was very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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