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Ole Ben Franklin Mitsubishi

(384 reviews)
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
(865) 500-0281 (865) 500-0281

Reviews

(384 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ole Ben Franklin Mitsubishi from DealerRater.

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Richard was amazing!

Richard was amazing! He not only helped get me into a new car but also was very knowledgeable about what can help my credit!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I’m very satisfied with my High Country Silverado I

I’m very satisfied with my High Country Silverado I purchased at the Kingston Pike location with outstanding help from Bernard Harrell . They all went beyond what most lots do to make sure I purchased exactly what I wanted . From the Bernard in sales , to financing and all . Best and easiest purchase I’ve ever made .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Bought a 2016 jeep compass about 14 months ago.

Bought a 2016 jeep compass about 14 months ago. It had a broke taillight assembly. Ken promised to get new one for it and it's been 14 months still no taillight assembly. Not very happy.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Rashid Bailey and Jamie Eady was the best people I ever

Rashid Bailey and Jamie Eady was the best people I ever did business with buying a car OLE BEN ROCKS!!!!!! They make this process go as smooth. Way better then big car dealerships!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

lemonade dealer

Already given my notice of intent of lawsuit. I was sold a truck with a major mechanical defect, then turned around and replaced that with another major defected diesel truck.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
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Fastest way to buy a car, go see CJ, made it easy and no

Fastest way to buy a car, go see CJ, made it easy and no hassles. Great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Well I purchased my car almost 2 years ago, when I got it

Well I purchased my car almost 2 years ago, when I got it the check engine light popped on, they said it’s a sensor we will fix it..well they never did. I took it back on two separate occasions and it’s still but was not fixed. They then informed me that they are warranty that I purchased may not cover it..so long story short my car is sitting needing a motor. I’ve paid over 7 grand in car payments and I owe 9 grand more. Thanks for nothing. Now I’m a single mother whose now fighting with the warranty will people, I’m paying for my third week for a rental car. I am so disappointed. I don’t know how you can sleep at night knowing that people depend on your business to sell decent vehicles.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.

I bought a Toyota off this place yesterday.

I bought a Toyota off this place yesterday. Cj Williams was my sellsman. Cj can get it done best car buying experience of my life and I have bought many vehicles . I got the exact deal I wanted and they treated me like a friend. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I just buy a truck diesel the guy help me to buy the...

I just buy a truck diesel the guy help me to buy the truck is nice he can help to buy a truck ask for rashid bailey 👍🏻

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

TJ Jenkins was wonderful to work with. He helped my...

TJ Jenkins was wonderful to work with. He helped my husband and I find the car we were looking for and we couldn't be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

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