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Jim Riehl's Friendly Honda Cadillac

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (262 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (262 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Scheduled Maintenance

I got an oil change. Timely service - not too long of a wait!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know!

Frank- Engineer

Gardner was the sales person, he made trading my truck in and buying the fun. Also he answered all my questions right to the end.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!

.car maintenance and repair

They are very accommodating in scheduling service. The service is always done in a timely matter. They inform you about what is recommended for repair but are never pushy about it. The staff is ALWAYS very friendly, knowledgeable, and helpful. I have had all my work done there and will continue to do.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out to us if there's anything more we can do!

Partner in CVHT PLC

Mike Kahal was very professional in his interaction with me and gave me assurance that if any issues came up after I leased the vehicle he would personally get involved. I previously leased a 2017 Cadillac from this dealership and received excellent service and this was the reason I went back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Paul G. Triglia

George Jablonski was very professional and made the buying experience pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience!

Service only

The service department is great. The sales department is no good. I had to purchase my new vehicle the first of March with another Honda dealer. Service Department is great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are pleased to hear that your experience with our service department was so great! It is unfortunate that you did not have an equally great experience with the sales team. We hope you will give us another try with your next vehicle purchase.

Recall 2018 CR-V

This was a factory recall. I have since learned the nature of the recall, which I wish Honda was more up front about. The oil was changed for a REASON, I had just changed the oil a thousand miles before and had used full synthetic. One other issue that I had with my 2018 Honda CR-V Touring was with the SiriusXM radio not working properly. I visited the dealer on two dates in which I was service immediately, but the issue took a few months before Honda and SiriusXM worked out the bugs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

REVIEW OF SERVICE VISIT

PEOPLE VERY POLITE AND HELPFULL. SERVICE DEPARTMENT WAS CLEAN AND ORGANIZED.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dave, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

Disabled Veteran

Excellent Customer Service During And After Our Entire Purchasing Experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you for your kind words and this wonderful review! We hope to see you soon!

outstanding sales

Outstanding sales crew and the sales manager was the best I ever dealt with understanding my needs and budget for my new car I already sent 3 people ther and 2 of them purchase new Honda's from Friendly Honda on Thursday night

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!