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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Great service by Atanas P

Very professionalism and knowledge of the car. Made me feel like I was talking to a salesmen who was trying to help me get the car I wanted instead of something I didn’t want to settle for. I would highly recommend Atanas as your salesmen if you are shopping for a new car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback on your buying experience with us. We are thrilled that Atanas delivered a a great experience with you and help you locate the right vehicle for you. We appreciate you choosing us to earn your business. Welcome to the Circle.

QX60 - Great buying experience

Atanas was a pleasure to do business with. I appreciate this dealerships low pressure, no nonsense approach. Would definitely recommend and purchase from Atanas and this dealership again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing our experience with us. We appreciate you choosing us to earn our business. We are thrilled Anthony earned a 5 star rating from you on your experience provided. Welcome to the Circle.

My new Q50S!

Daniel Tucker was awesome to work with! I went in with a small checklist as far as what I wanted and Daniel focused on those things and made sure I was happy with the vehicle I was buying. Daniel was very knowledgable and helped me feel great about the purchase I was making. This was my first time buying a brand new vehicle and I feel confident that I will be coming right back to Daniel for my next one!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your feedback on your experience with us. We are thrilled that Daniel exceeded your expectations on a car buying experience. We appreciate you choosing us to earn your business. Enjoy your vehicle and Welcome to the Circle.

Very good

When you need a car he will give you the whole detail and the whole compatible price and quick response and a very honest guy. Thank you for being honest to customers Atanas. I would recommend to another customer to see Atanas to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We appreciate you choosing us to earn your business. We are thrilled Atanas exceeded your expectations on a car buying experience he created for you. Enjoy your vehicle and Welcome to the Circle.

Purchase of Audi Q7

I visited the dealership to see a specific vehicle. My sales representative, George, honored my wish to see no other vehicles and made the process as quick and painless as possible. Upon finding some blemishes that could be repaired, George made sure that they were each addressed prior to completing the deal. The extra care and concern made the overall buying experience a positive one.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your buying experience with us. We are thrilled that George created the experience as you needed it that earned him a 5 star rating. We appreciate you choosing us to earn your business. Welcome to the Circle.

Purchased with confidence

It was a pleasure working with Daniel. He was very knowledgeable and transparent through the whole process. I felt confident purchasing my new vehicle with him and I will recommend anyone to pay him a visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your feedback on your buying experience with us. We appreciate you choosing us to earn your business. We are thrilled Daniel provided a buying experience that earned him a 5 star rating from you. Enjoy your vehicle and Welcome to the Circle.

Stress free

I've always thought how scary and stressful it would be going to a dealer. Coming here was not that. I had a good time. Everything was explained to me very very well. Atanas was really nice and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback on your buying experience with us. We appreciate you choosing us to earn your business. We are thrilled that the stress was removed and replaced with a good time buying your vehicle that earn Atanas a 5 star rating. Welcome to the Circle.

Options I bought that did not exist.

We bought a QX70S, 1 yr old model. Were told the car had remote start, started through the phone, no charge for it, and that it had XM Radio, free forever also. The remote start was a deal breaker for me. After taking possession of the vehicle, turns out it did not have remote start, and the XM radio is not free forever. We can have it free for 3 months on a used car purchase. But it wasn't even set up for us when we picked up the car. I am working on getting the remote start issue resolved. As of today I should be getting a phone call letting me know what they will do about it. BUT.... why didn't they make that decision when I went back in and told them about it? Why the wait? Right away they should have said they would put one in at no charge to me. Makes me wonder what the phone call will be about. Stay tuned for the outcome. That will determine whether this is a good review, because they stand by their salespeople, or totally bad. I will not name the salesperson yet. Seems like he just assumed it did because the vehicle had everything else in it. But... he should have checked.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We have reached out to our management team of your issue and concern and was advised that a manager is currently working on this with you. Thank you.

George was thorough and honest

George,JP and Amin were.great. They each were very knowledgeable and answered all our questions. They were very honest and made us feel comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to share your feedback with us on your buying experience with us. We are thrilled that George, Amin and John P created a great experience for you. Thank you for choosing us to earn your business. Welcome to the circle.

Inifiniti of Hoffman Estates

I purchased my previous Infiniti car at Infiniti of Hoffman Estates. I was please with the sales and service staff. I traded in my car for a new car this past week. My sales representative Dodie Manaloto was helpful and there for me every step of the way. The Sales and Service Manager John Panousopoulos found the exact car we wanted, out of state. John arranged everything and had it sent to them. I received a very fair price for my car, and on the day picking up my new car, everything was perfect. John had my car detailed, and I could not be more pleased. I would highly suggest getting an Infiniti and purchasing it at Hoffman Estates.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to share your feedback on your buying experience with us. We are thrilled you choose to come back to us to earn your business on your 2nd INFINITI. We are pleased that Dodie and John helped in creating a great buying experience for you. Thank you for staying in the Circle.