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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Bought a 2018 Infiniti Q50

My wife and I bought a new infiniti Q50 with Daniel and it couldn't be better. He's a great guy, very professional and his knowledge about the car impressed me. Dealing with him and JP was pretty easy and they were pretty worried to make sure that our needs were. Was a pleasure do business with you Daniel! Looking forward to the next car already. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

We appreciate you taking the time to share your buying experience with us. Thank for choosing us to earn your business. We are thrilled your buying experience with John and Dan earned them a 5 star rating from you. We too look forward to working with you again! Enjoy and Welcome to the circle.

Professional Car Buying Experience - Start To Finish

Chad Blandon (sales consultant) greeted me as I walked in the door and addressed all my questions on a few cars that I was interested in. He was patient, courteous, polite and helpful. Chad Simon (manager) worked with me to find a price for my purchase that worked for both of us. Amin (finance) listened to my finance interests and concerns. Provided helpful guidance with financing my purchase. It was a real pleasure to work with him to get my financing done. I am loving my 2012 Mercedes Guys. Thanks!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congrats on your C-Class! We are thrilled that Chad B, Chad S and Amin helped in provided a memorable buying experience. We are thrilled that you shared your experience with us that earned a 5 star rating from you. We appreciate you choosing us to earn your business. Welcome to the circle.

Bought a BMW sedan

We bought a used bmw at this dealership and our experience was very positive. They took care of us in a professional way. We will come back and buy an suv in near future. Atanas was very helpful and kept me informed regarding the price and different models available from the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us to earn your business. We look forward to assisting you in the future for your SUV. Thank you for choosing us to earn your business. We are thrilled that Atanas and Amin created a very positive experience for you. We appreciate you sharing your experience. Enjoy and Welcome to the circle.

Professional Buying Experience

I have purchased several cars in my day, this dealership was unlike any experience I have had previously. They are true professionals! I love my car and my buying experience. My sales person had a great demeanor! I will stay with him for each new car. Thank you so much! Sharon

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate you choosing us to earn your business. We are thrilled that Tim earned a 5 star rating and buying loyalty for the experience you had with him. He strive to be the best for his customers. Thank you and Welcome to the Circle.

Great Presentation

George was great presenting the car to us. He wasn't pushy and provided us with top quality service. We got a fair price and wouldn't hesitate to come back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We are thrilled that George created a top quality buying experience that earned him 5 stars. Welcome to the Circle.

Found my Q50

George is a great guy to work with. I was looking at both low mile used or new. Showed me everything I was interested in and was extremely knowledgeable of entire selection on his lot. Great pricing and a very professional buying experience. Highly recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We are thrilled that George earned a 5 star rating on your buying experience. We strive to be the best in this area. We appreciate you choosing us to earn your business., Welcome to the Circle.

Getting a car with ease

Tim is very knowledgeable and wants to ensure not only the vehicle is right for you but you can afford it. If you are going for a new or used car go see him. He sat there past closing to make sure I got the car I wanted. In regards to Infiniti's and other cars on the lot, he knows what he's talking about. Very cool, calm and collected guy. Very satisfied with my used Q50 premium. If you want a fun, relaxed experience, and leaving with a car you love i suggest requesting Tim Mclean. -Teddy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you Teddy for taking the time to share your experience with us. We appreciate you choosing us to earn your business. We are thrilled that Tim provided an excellent car buying experience. Enjoy your Q50 and Welcome to the Circle.

Finding the right Q50 Premium

After months of looking for a 2014 Q50 Premium lease back vehicle with low miles our search seemed to have come to an end when we located our car on their website. We called Walt and arranged for him to have the car ready to show us as we were flying in from Tennessee. We actually had two cars to look at but were very impressed with the one we purchased. Walt was very informative with all the aspects of the vehicle making our decision much easier. We never left the dealership to see other cars. Finalizing the paperwork with Walt was very smooth as he explained every page we signed. We thank you for making this an enjoyable experience. Kathy and Bill.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us to earn your business and flying in for Tennessee. We are thrilled that Walt exceeded expectation on a car buying experience with us. We appreciate you sharing your experience and wish you happy miles in your Q50. Welcome to the Circle.

Doting on Dodie

Having spent several weeks trying to locate a very specific used vehicle, I happened across the exact match I was looking for through an Auto Trader add. Although I realized this vehicle was located half way across the country, my curiosity was peaked and I decided to contact Infiniti of Hoffman Estates via Auto Trader Online Chat to see if in fact the vehicle was still available. Immediately I was asked if they had my permission to contact me directly and within minutes Dodie Manaloto called. Dodie worked with me over the next several hours on a Wednesday afternoon to ensure my trust in Infinity of Hoffmann Estates and most importantly the quality and condition of the vehicle. By Thursday evening after a discussion with my wife, as this is something neither of us had done before, my decision was made and I was headed half way across the country to Chicago IL. I was still a little apprehensive when I arrived, but Dodie quickly put any fears I had to rest. He greeted me as a friend and took the time necessary for me to thoroughly inspect the vehicle, never once rushing me or pressuring me to close the deal. Within a few short hours, I inspected every feature, conducted a rigorous test drive, completed the necessary paperwork and headed home. In retrospect, about the only disappointment I had was caused by the fact I wanted to beat 5 o’clock Friday rush hour traffic, was not getting to enjoy some famous Chicago deep dish pizza. Dodie on a personal note: Thank you brother…

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for traveling to us to earn your business. We are thrilled that Dodie created a memorable car buying experience and put you at ease. Our number one goal is great customer experiences. We strive to be the best. Thank you for sharing your experience and the 5 star rating you gave Dodie. We appreciate you taking the time and welcome to the circle.

Long process to buy, but worth the discount.

Sales representative was great person and well informed about models and options. He cared about the whole process... Explained a lot about the car before, during test drive and also about the paperwork process. It was long process to buy the car, when hours pass by hunger kicks in and promises of next 5-10 minutes for another step were keeping us from leaving to get some food and back when all is ready. We spend 5 hours total and we are happy with the choice. The deal was great and only that kept us in this long process - you only buy car once per 5-10 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our number one goal is complete customer satisfaction and positive experiences. We appreciate you choosing us to earn your business and the patience for us to ensure you are getting the best value and meeting your needs. We are thrilled you are happy with your purchase. Thank you for sharing your experience and the 5 star rating for Joel and Amin. Welcome to the Circle.