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Jake Sweeney Buick GMC

(219 reviews)
Visit Jake Sweeney Buick GMC
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 2:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (513) 970-9652 (513) 970-9652
Used (513) 970-9677 (513) 970-9677
Service (513) 970-9727 (513) 970-9727

Reviews

(219 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jake Sweeney Buick GMC from DealerRater.

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Outstanding professional and very friendly employees.

My wife and I purchased a new 2018 Cadillac XT5 from Bill DeLord Cadillac in Lebanon OH.This was our second purchase from this dealership due to our great experience the first time. This however was our first time working with Ron Morris, a really great and friendly person. Our first contact was with Ron and I can honestly state it felt like my wife and I where working with a friend from the very beginning. Ron has a thorough knowledge of the vehicles he sells and gives you a detailed but understandable step by step explanation of your vehicle. Once the deal was finished and the papers signed Ron even gave his personnel cell number and said to call him anytime we need help or have a question. That was a first for us thanks Ron. So let me say that if you are looking for a new Cadillac ,Buick or GMC or a used vehicle don't hesitate to go to Bill Delord in Lebanon,OH. you won't be sorry.Oh! one last thing I would like to mention Bill Delord himself personally thanked us for our purchase. Connie and Ed S

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Connie and Ed, Thank you so much for the glowing review!! Your comments really made my day and I am very gracious! I appreciate your business. Please don't hesitate to contact me with any questions that you may have now or in the future! Thank you again. Ron M. Sales Consultant

Salesman Tim Long

This salesman and dealership were a terrific experience in buying a car. We never felt pressured and Tim Long was very agreeable and likeable. I would recommend the dealership to anybody.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you very much Betty! It was a pleasure meeting you and working with you! Please feel free to call me anytime or visit! Thank you again! Tim L. Sales Consultant

Great experience

Ron Morrison was very knowledgeable and helpful with explaining the features of the 2017 Enclave I purchased. He made the 30 min trip worthwhile. Will come back again and recommend others to check the dealership out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much Rhonda! It was a pleasure meeting with you and helping you! Please feel free to give me a call anytime if you have any other questions! Thank you again! Ron M. Sales Consultant

2015 SRX Purchase

We couldn’t have asked for a better Salesman than Ron Morris. His expertise in explaining all the amenities of the Cadillac were phenomenal! We didn’t feel pushed or rushed at anytime during the process. Rich and Sharon

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

It was an absolute pleasure meeting you! I am very happy that we could help find the perfect Cadillac for you! Please don't hesitate to call me if you have any questions! Thank you! Ron M. Sales Consultant

"VERY HAPPY CAMPER"

So, on Sept 30th I had went to Bob Pulte and the service that i got from the lady was TERRIBLE so i went to Bill Delord. I stopped in to look at NEW SUV and the saleman Ron Morris was great,friendly and Knew what he was doing! Wasn't pushy at all. They worked with me to get what i wanted. The finance Steve Butsch also worked the numbers. I HIGHLY recommended BILL DELORD. They are AWESOME!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much ShaundaM! We are very happy that your experience with us was such a positive one. Ron Morris is definitely an asset to our team and Steve Butsch is the best in fianance! If you have any questions about your new car please don't hesitate to give Ron or myself a call! We appreciate your business! Thank you! Bill DeLord

Extremely difficult

I was told there service dose no work unless they get paid ,I guess this means get your wallet out and get ready to be taken advantage of I purchased a car and my vehicle I wanted to trade in they broke it. When I expressed my frustration there response to me was to verbally insult me....

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are sorry for your experience. After inspecting your vehicle it was determined that the repair is minor and it is something we can take care of for you. We hope to earn back your confidence in us. Bill DeLord

Bought used truck

Very good experience. Have no complaints Mr Morris was very knowledgeable and helpful through the whole experience. Would recommend him to anyone looking for a new or used car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I purchased a 2017 Cadillac XTS from Ron Morris

I purchased a 2017 Cadillac XTS from Ron Morris at Bill DeLord Cadillac in Lebanon, OH. Ron did an excellent job of staying in touch with me, sharing options for my next car and working hard to find exactly what I was looking for in a vehicle. He paid great attention to detail throughout the sales process. He is has immense knowledge on the features and benefits of all of the vehicles he showed me. He provided me with all of the options & resources available at the dealership from Financing to Service to life time car washes! He introduced me to several of his colleagues including Jerry Perron, his manager and Bill DeLord. Everyone was professional and friendly. The dealership was comfortable, clean and well appointed. I will highly recommend Bill DeLord Cadillac to my family and friends. I will encourage them to reach out to Ron Morris personally for a fantastic car buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wow! Thank you so much! It was a pleasure meeting you and I am so happy that we were able to meet all your expectations and provide you with a Cadillac that you can be proud of and and show off! Ron is definitely a great sales consultant and we are lucky to have him! Please don't hesitate to give him a call for any of your future automotive needs. Thank you again! Bill D.

awesome !

WE STOPPED IN TO LOOK AT A SUV, AND THERE WAS MANY TO CHOOSE FROM. WE HAD A SALESMAN GREET US UPON ARRIVAL (REDI SHEHU) HE WAS VERY NICE AND NOT PUSHY. HE MADE THE EXPERIENCE A GREAT ONE. WE ENDED UP COMING BACK A FEW DAYS LATER, PURCHASED A NEW CAR. I WOULD RECOMMEND BILL DELORD TO ANYONE. REDI SHEHU WAS AWESOME !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

I am so pleased that you had a 5-Star experience with us. Redi is a great asset to our dealership and we look forward to serving you in 5-Star fashion throughout the course of your ownership. Bill DeLord

Bill DeLord put the "Deal" in Dealership

Today, August 30th, 2017, I purchased my 4th vehicle, a brand new GMC Terrain from Bill DeLord Buick, GMC and Cadillac in Lebanon, Ohio. I know 1st hand how hard they work to get me the best deal. At Bill DeLord, customer service starts long before you arrive at the dealership. They are always thinking of ways to do more for each customer like, free car washes, (Yes he has a car wash on site). And free tires for life program. It's these things that show how hard they try to give back to the customer by saying Thank You. The whole staff is great. If you are considering now or in the near future a vehicle please go see my friends at Bill DeLord. Ask for Ron Morris. He was my sales men for my last two cars and he literally gets as excited as I do about my car purchase. He is happy, you're happy. Thanks Ron for another wonderful experience. I'll see you in a few years when I'm ready for my 5th car purchase from you all. Marlene S.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Wow! Thank you so much Marlene! You are so kind and we greatly appreciate it! Ron is great and he does everything he can to make his customers happy! Please don't hesitate to call if you have any questions. Please keep in touch. Bill D

Dealer response

Marlene, it is always a pleasure to do business with you. We will be here for all of your automotive needs now and in the future. Happy Motoring in your new Terrain! Bill DeLord