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DARCARS Lexus of Englewood

(3,170 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday Closed Closed
2022 state dealer award
View 6 awards
2022 state dealer award 2020 state dealer award 2019 state dealer award
2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (201) 735-1792 (201) 735-1792
Used (201) 735-1816 (201) 735-1816
Service (201) 735-1829 (201) 735-1829

Reviews

(3,170 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DARCARS Lexus of Englewood from DealerRater.

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Nikson is Amazing.

Nikson is Amazing. Came in for a Service of my vehicle he was most accommodating and helpful. He truly provided and continues to provide me with Excellent service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so glad to know that Nikson was able to provide you with excellent service during your visit at DARCARS Lexus of Englewood. We appreciate the feedback and look forward to assisting you in the future!

I came in and was looking at cars I worked with

I came in and was looking at cars I worked with James,adamo and although I didn’t purchase anything he was very knowledgeable thorough and professional and would definitely recommend him in the future Thank you Giuseppa castelli

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Hey Giuseppa! We appreciate your kind words about James and Adamo at DARCARS Lexus of Englewood. Even though you didn't make a purchase, we're glad to know they provided excellent service! We hope to see you again in the future.

He is just as bad as the dealership.

He is just as bad as the dealership. Don’t expect to get any results if you deal with him. This dealership is very questionable and I suggest you deal with a reputable dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there! I'd love to connect with you over the phone so we can discuss this further but I'm having trouble locating anyone in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Sherlene and Kim are both in today and would love to assist. Thank you!

Consumer response

I need no further correspondence with you as my review of the dealership and management personnel stands. I would NEVER recommend this dealership to anyone. The management team is Lax, to say the least. Their business practice and customer service can be viewed as minimal. If you do choose to deal with this dealership, make sure you READ ALL REVIEWS. Be aware that they will attempt to charge you a 2% COMMISSION which they claim you have to pay. If you disagree, they will work it into the sale price of the car. I believe , from what I’ve read, that there is a class action suit against one of their dealerships. NO OTHER DEALER ATTEMPTS TO USE THIS 2% commission.

Grace is always so welcoming and accommodating She makes

Grace is always so welcoming and accommodating She makes the entire experience easy. She made sure that everything was done to my satisfaction and even followed up with me after servicing. Thank you Grace!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Susan, we're so glad to know that Grace made your experience at DARCARS Lexus of Englewood a positive one. We appreciate you taking the time to share this feedback and will pass along your kind words!

Mr.Levy in the preowned department was absolutely

Mr.Levy in the preowned department was absolutely excellent. The car was in beautiful condition and exactly as advertised. I would highly recommend this dealer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Eddie, we're delighted to know that Mr. Levy and our preowned department at DARCARS Lexus of Englewood met your expectations! Thanks for recommending us, it means a lot!

LC 500

I went to trade in a car for a LC500 convertible, Ryan and Sean were excellent, straightforward and had a very good experience. The finance part I had to pay a little more attention to.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Our goal is a completely seamless and transparent experience -- we appreciate the feedback and hope to see you again down the road.

From the moment you drive in, you are greeted with

From the moment you drive in, you are greeted with professionalism and the service manager (Nikson) does a stellar job of explaining what is needed and why. You don’t feel pressured to rush the conversation. All personnel is courteous and friendly. It feels like an extended family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jen, we're so glad to know that you felt welcomed and well-informed during your visit to DARCARS Lexus of Englewood. It's great to have you as part of our family! Thanks for the positive feedback about Nikson and the rest of our team!

Outstanding dealership!

Outstanding dealership!! Dennis and kelvin went above and beyond to get me exactly what I wanted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congrats on your new vehicle! We'll give kudos to Dennis and Kevin for going the extra mile. Thank you for leaving DARCARS Lexus of Englewood a five-star review, and we'll see you next time!

incompetent service department

the service department are scammers. i brought in my 2022 gx for its 10k maintenance, requested a wheel alignment, and asked them to check the subwoofer in the trunk because it rattled. the cabin air filter was supposed to be changed as part of the 10k, but they didn't change it. the alignment was also not done, there was no change in the steering; car still pulls right. although they kept the car for an additional 3 hours, they said they couldn't replicate the subwoofer rattle and told me to use it the way it is. i'm suspicious whether they did the oil change, tire rotation, etc. i tried contacting them the following 2 days, but got hung up on by the receptionists when i told them i wanted to speak with a manager. i have contacted lexus corporate as a last resort. i can't believe lexus could give these incompetent scammers a franchise/dealer. i will NEVER be visiting a dealer that has any affiliation with DARCARS!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Celal, I know our Service Team has reached out via phone to walk you through this. We look foward to speaking with you!

Walked in with my mom to look at cars to see which one

Walked in with my mom to look at cars to see which one she likes if she was interest. Ali approached us with a big smile on his face and great /happy vibes. We talked alot about which lexus my mom wanted and told us which was our best options. I came with my cannons loaded with questions and he answered them without hestitation and let me tell you, HE SURE KNOWS HIS CARS! He was great and patient with us. He sure gave us a bargain, I would definitely would recommend him to all my friends and family! Thank you for helping us with everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's great to know that Ali was able to assist you and your mom with such enthusiasm at DARCARS Lexus of Englewood. We're glad he could answer all your questions! Thanks for recommending us - we appreciate the support! Enjoy your new car!