Reviews
Helpful & knowledgeable with all the new technology.
Helpful & knowledgeable with all the new technology. John was very patient when I first start looking for a new vehicle & I never felt rushed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad to hear about your great experience with John and the team here at Brown Honda! We appreciate your kind words and are delighted that you felt comfortable throughout the entire process. Thank you for sharing your feedback and please don't hesitate to reach out if we can be of assistance again in the future!
The service tech Patrick was very thorough and
The service tech Patrick was very thorough and informative and explained everything to me about what the car would need and what service was taken care of. Thank you.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Patrick and the team are so happy you enjoyed the experience! We hope you enjoy your vehicle and look forward to assisting you again during your next service appointment! Thank you for being a loyal Brown Honda customer!
I always receive prompt, courteous, and professional
I always receive prompt, courteous, and professional service. Tristan took care of the issue quickly and efficiently.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so happy you had prompt, courteous, and professional service at Brown Honda! We're glad to hear that Tristan was able to resolve the issue efficiently. Thank you for your support and we look forward to seeing you again soon!
Buying experience at Brown Honda
Buying a car is stressful for me, but the people with whom I dealt at Brown Honda made it about as painless as I could imagine (given my personality). The two sales and leasing consultants who helped me, Wendy Cooper and Maris Isenberg, were the main reason. They answered my questions and responded promptly when I asked for information. They also were reliable, which I appreciated -- if they said they'd call at 2, that's when they called. I'm grateful to them for making my experience as enjoyable as it was. One final point -- the people who prepped the car did an excellent job.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Joe, we're thrilled to hear that Wendy Cooper and Maris Isenberg made your car buying experience stress-free and enjoyable! We're grateful for your trust in Brown Honda and appreciate your kind words about our team. Thanks for your support!
We love Honda!
We love Honda!! You always made things super easy. We tell everybody.we especially like Ian.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so happy to read your review! We love that you're such a fan of the Honda brand and we look forward to continuing to provide five-star care to you next time! Thank you for choosing Brown Honda!
We purchased an Odyssey EX-L van from Derrick Fawley at
We purchased an Odyssey EX-L van from Derrick Fawley at Brown Honda. This was our first Honda purchase. Derrick is a super nice guy. Very pleasant, knowledgeable and helpful. He never pressured us and took the time to explain the details of the car, before we took a test drive. I would highly recommend if you need a automobile of any kind to see Derrick. He is top notch in our books and are going to recommend him to our family and friends. Thanks Derrick for all your help.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are excited in our new purchase of the Odyssey EX-L van from Derrick Fawley. We would highly recommend him to all our family and friends. Please let Derrick know just how much we appreciated him and his knowledge and help in us attaining this van. He was such a blessing to us and never once pressured us, but made us feel welcome.
Congratulations on your Honda Odyssey EX-L, Dolly! We're so happy you're enjoying your spacious new van and are so glad Derrick and the team could help you find what you needed! We hope you come to visit us again soon! Thank you! - Brown Honda
Brake Pads
Had service done on my car oil change, rotate tires, and transmission fluid service. After car serviced the man told me I needed new brake pads, the brake pads I have were put on by Brown 30,000 miles ago, and the miles are all expressway miles. I’m upset I already need new pads… no warranty?? Overall Brown has done a good job, and I love my Honda..
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Geoffrey, We understand your concerns and appreciate you leaving us your honest feedback. We encourage you to reach out so we can discuss these concerns with you and find a resolution. Thank you, Marc Adkins - Service Manager - 419-841-2222 ext. 2050
GREAT SERVICE AT BROWN HONDA!
Had my oil changed today. Everything was done quickly and efficiently. The folks in the Express area did a great job. Every experience I have ever had at Brown Honda has been great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John, thank you so much for trusting the Brown Honda team with your vehicle's service needs! We're grateful for your loyal business and look forward to seeing you again next time. Take care!
USE HONDA EXPRESS SERVICCE
Honda Express Service is convenient, quick yet thorough. Patrick was helpful, answered all questions and made this visit a pleasant experience. I trust this dealer to provide the best possible service.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the five stars! We're glad to hear that Patrick and the rest of the crew here at Brown Honda could assist you. We hope to see you back for all of your future automotive needs!
Arthur was a pleasure to deal with.
Arthur was a pleasure to deal with. Very knowledgeable and clear communications. This is the second vehicle we purchased from Arthur and would highly recommend him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jim, We're so happy that Arthur made this a great experience for you and earned us five stars! We hope that you come back to visit us again whenever you need anything! Thank you! - Brown Honda