Reviews
Efficient and Couteous
Service personnel were prompt and courteous. Work on car was as requested. I arrived at scheduled time, was seen right away and was back on the road in time to make it to work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Love my 2019 GMC Terrain!
D'Anthonie and Gus were very helpful and found the vehicle with the options and color I wanted plus a few more extras. Great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dan the Man!
Dan knows what he’s talking about. He listened to my explain my problem and took actions to have it corrected. Never once questioning me. Great service! Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
2nd car purchased from here
Great job! Love the new car. Traded in first lease for a new one. Danielle was great and everyone else we worked with! will very likely refer and come back
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service
Mike is quick and efficient, and sees to it that there no other or up coming problems. Knows his clients and their vehicles. Keeps me unto date until the servicing is done and I'm out the door. Excellent employee to have. Very friendly, like one of the family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
car works , repairs were made.
Mike has always tried to meet my needs. he knows I have an older car and may not need all the things corrected that show up in diagnostics to keep the cost in line with the age of the car.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Great dealership
Danielle was a delight to work with. She knows her stuff. Jenice in finance new to IL, so she has some learning to do, but overall a pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best customer service by Sonia Vazquez and D'anthonie Daily
Sonia Vazquez and D'anthonie Daily went above and beyond to meet my needs!! They both worked together to as a team to answer all of my questions. Courtesy Buick and GMC really stands behind their name, from the service department, sales team, managers and owners!!! If you want all your needs met, you need to come into Courtesy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sales experience!!
My family has now 4 cars from Courtesy. We couldn’t have asked for a better sales/finance team. Jeff P and DAnthony are 2 of the best to work with. They listen and really work with you to make sure you find everything you’re looking for and to make sure you drive off feeling happy and good about the choice you made. I would recommend courtesy to anyone looking for a new/used car or even just looking for service done! Thanks so much for making this such an easy process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sent wrong part will not sent right part
They sent me the wrong part in the mail. I returned the part and they told me I sent them the wrong part back.. I sent them the part they sent me and I had to pay to send it back. They will not send me the right part in out $60 and shipping no big deal just don't buy from these jokers.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair