Reviews
This dealership provides great service!
This dealership provides great service! Fast, efficient and keep you up to date while you're car is being serviced. Steve was very helpful and went over there recommended services thoroughly. A+++ service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Marc, we're delighted to hear that Steve and the team at Napleton Buick GMC Crystal Lake provided you with efficient and thorough service. Thanks for sharing your experience!
Napleton Buick in Crystal Lake provides outstanding
Napleton Buick in Crystal Lake provides outstanding service. Jennifer in the Service Department was extremely professional and helpful when I brought my Encore in for service and I really appreciated her help! .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're delighted to hear that Jennifer and the Napleton Buick GMC Crystal Lake team provided outstanding service during your visit. We appreciate your support and look forward to assisting you again in the future!
In late April 2025, I had a deeply disappointing
In late April 2025, I had a deeply disappointing experience at this dealership. When I made a fair $80,000 offer, General Sales Manager Eric Orellana mocked me, saying I’d “never worked hard a day” in my life and called the offer “ridiculous.” He added, “We’re not selling a car for free.” And how I did not know how this business works and that I needed “experience”. Freddie Alvarado, the sales rep, was initially respectful, but once Eric escalated, he followed suit and ripped a paper from my hand in front of other customers. I came in ready to buy not to be insulted. I left and paid cash elsewhere for my Yukon. I hope this team rethinks how they treat serious buyers. I’d still be open to working with them with real professionalism and respect and not rub off their ‘11 years’ of dealership experience to customers like Eric did to me.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Walked in and no one serviced me.
Walked in and no one serviced me. Was looking for a new terrain but then some other customers were getting yelled at and decided to leave. Be aware people! Shop elsewhere if you like the vehicle in their lot have it shipped from this dealer to another dealer or have them trade it to purchase from another dealer.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Mabel, We appreciate you taking the time to share your feedback about your car-buying experience. We would like the chance to speak with you about the level of customer service you received from our Sales Team. Could you please email us your preferred contact information so we can discuss this? Thank you, Napleton Buick GMC Crystal Lake crystallakefeedback@napleton.autos
Bought my 5th car from Erick and his crew!
Bought my 5th car from Erick and his crew! Best customer experience ! Top notch dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for being a five-star customer at Napleton Buick GMC Crystal Lake! We are so glad you found the perfect new ride with Erick and the team. Safe travels!
Great Service department.
Great Service department. everyone’s really nice to talk to about your issues. Finance people salesman, Are Super nice
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words about our team at Napleton Buick GMC Crystal Lake! We're delighted to hear that our service department and staff made your experience a positive one. We appreciate your support and look forward to assisting you again in the future!
Friendly and competent staff.
Friendly and competent staff. Explained everything and made a great deal. Took a little longer than I expected but it was a good experience.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear you had a positive experience with our team at Napleton Buick GMC Crystal Lake. We appreciate your patience and are happy we could make it worth the wait!
Easy process and Seann was great to work with.
Easy process and Seann was great to work with. Post sale follow up is appreciated
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review and for giving a shoutout to Seann. We look forward to seeing you again at Napleton Buick GMC Crystal Lake!
Ryan and team were great!
Ryan and team were great! I just hope the service department will be as good!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your kind words with Ryan and the Napleton Buick GMC Crystal Lake team! We appreciate the five stars.
Excellent service, good and flexible time for the
Excellent service, good and flexible time for the appointment, good amenities in the waiting area, car was ready in 30 minutes with the car wash included, thanks Steve..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us at Napleton Buick GMC Crystal Lake! We're delighted to hear that Steve and our team provided excellent service, and we're glad you enjoyed the amenities. We look forward to serving you again in the future!