Reviews
Service Dept was able to get me in the same day.
Service Dept was able to get me in the same day. Service was quick and easy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quick and easy regular maintenance appointment.
Quick and easy regular maintenance appointment. Everything was done as promised and I was out of there in under an hour.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting us with your business! We are happy to have you as a customer and we hope to welcome you back to Napleton Buick GMC Crystal Lake again down the road.
Ryan was great he had great knowlege of the car.
Ryan was great he had great knowlege of the car. He was great and kind.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Napleton Buick GMC Crystal Lake and sharing your praise for Ryan! We're glad you can count on us to deliver a 5-star experience.
I had an appointment with Ryan and it was a great buying
I had an appointment with Ryan and it was a great buying experience! He was very prompt and professional and helped me with my trade-in and purchase of a new vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! Thank you for choosing Napleton Buick GMC Crystal Lake and for highlighting Ryan's great work.
good service dept, not pushy or upselling , quick,
good service dept, not pushy or upselling , quick, thorough and responsive. I will continue.to patronize !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled that our team is so helpful and attentive. Thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your support!
Everything went smooth that day.
Everything went smooth that day. Time to complete was right on time and communication by text worked to let me know.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad your experience at Napleton Buick GMC Crystal Lake was smooth and timely. Thanks for choosing us—safe travels ahead!
We had a great car buying experience at Napleton Buick
We had a great car buying experience at Napleton Buick GMC. Nick was a great guy to deal with and very knowledgeable about the car. Alex was very helpful in explaining our finance and warranty option. They made it worth the trip from Naperville to Crystal Lake.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Keith, thank you for trusting the Napleton Buick GMC Crystal Lake team with your business! We are happy to hear that Nick and Alex went above and beyond to make your visit a success and we hope to see you again down the road.
Great service, friendly, timely, transparent and great
Great service, friendly, timely, transparent and great communication. Would reccomend them for service! Appreciate the service level!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic feedback! We're happy to hear that our team at Napleton Buick GMC Crystal Lake provided great service and communication. We appreciate your recommendation!
Went in right away they were very professional took car
Went in right away they were very professional took car of the recall and first oil change Very happy with the whole process
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the positive feedback! We're glad you had a smooth experience during your recall and oil change at Napleton Buick GMC Crystal Lake.
The entire experience was so easy.
The entire experience was so easy. From the time I made the appointment to the time I was able to pick my car. Steve & Santo were very professional. There were no surprises, just excellent customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that Steve and Santo provided you with such a seamless experience at Napleton Buick GMC Crystal Lake. Thank you for recognizing their professionalism and our commitment to excellent customer service!