Reviews
Thanks to the group at Napleton for coming through and...
Thanks to the group at Napleton for coming through and delivering the truck that not only met my expectations, but far exceeded them. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review! Here at Napleton Buick GMC Cyrstal Lake, we set very high standards for ourselves to make sure every customer has a great experience with us. We are very pleased to hear you found this to be the case during your visit! We certainly look forward to serving you again!
I bought my new Buick Encore GX from Marci and Jeff. I...
I bought my new Buick Encore GX from Marci and Jeff. I would highly recommend Marci to anyone looking for a vehicle. Marci is fast, friendly, and knowledgeable of the inventory to help you get the correct vehicle for your needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! We pride ourselves on providing excellent customer service from our highly qualified and experienced staff. And we agree, Marci and Jeff are exceptional! We are very pleased to hear you had a great experience with us and we look forward to serving you again in the future!
We always have a good experience with the service...
We always have a good experience with the service department even when we have an emergency. They always step up to do what it takes to get us going again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! Customer satisfaction is our number one priority at Napleton Buick GMC Crystal Lake, so it is very gratifying to hear you had a 5-star experience with us! We look forward to serving you again in the future!
Marci made the buying/trade in process so easy!! She was...
Marci made the buying/trade in process so easy!! She was helpful, patient and made the process stress-free. She really took time to listen and help us to figure out the best option for what we wanted and our situation. Thank you Marci!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review, Stacey! Customer satisfaction is our number one priority and its starts with having highly qualified and experienced staff members, including Marci! We are very pleased to hear you experienced great service with us and we look forward to serving you again!
It was a great experience working the Marci and the truck...
It was a great experience working the Marci and the truck at Napleton in Crystal Lake, Illinois. Their customer service makes a difference in a world where you can buy the same car in any dealership
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nothing but good tbings to say about Jim the service...
Nothing but good tbings to say about Jim the service manager at Napleton GMC. Always professional and gets the job done hassle free and in a timely matter.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review, David! We know great customer service starts with a highly qualified and professional team, and Jim sets the bar high here at Napleton Buick GMC Crystal Lake! We are very pleased to hear you experienced great service with us and we look forward to serving you again!
Marci was wonderful to work with. She went over...
Marci was wonderful to work with. She went over everything. From the start she was kind and answered all my questions. I will recommend her to all my family and friends to her.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
All I have to say is wow, I can’t believe that in this...
All I have to say is wow, I can’t believe that in this day and age your can find salesman that aren’t pushy and very friendly. Will definitely recommend and love our new vehicle
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jesse was very professional and we would deal with him...
Jesse was very professional and we would deal with him again. We would also recommend Jesse to our family and friends. We wish him nothing but the best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Shady business tricks
Found a car online that I wished to purchase called to ask about the vehicle and the lady who answered the phone that was very short said she would call back with more info. After three calls saying she forgot what I was calling about she told me that the vehicle I was inquiring about had been sold but wanted to sell me a new 2021 vs the 2020 I was asking about. Here we are almost a month later and the vehicle that was supposedly sold is still listed online for sale. Typical bait and switch shady business. Found the vehicle I was looking for and purchased from Jerry biggers chevy in elgin and was 10 times more satisfied then dealing with these shady people
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase