DARCARS Lexus of Greenwich

I have been waiting for a reimbursement check for over nine (9) months. Dave Miller is unresponsive to over 25 emails and telephone calls

Very good service. Dave in the pre-owned division was very helpful and courteous through the whole process.

James was a great help. Very thorough and friendly. I look forward to working with him again.

Mrs. Duncko was amazing with us,very professional and attentive to all our needs . I definitely recommend her 100%. I will buy my next car from her in 4 years.

The dealer has been fined by the DMV for multiple violations in their contract. Also had to refund all of the closing costs which was over $1000.00. Unethical in the way they do business.

Incredible Service and Outstanding Dedication! First and most importantly, my recent experience at DARCARS Lexus of Greenwich was nothing short of an amazing miracle in process. I have purchased many cars throughout my lifetime, and this experience was by far the best. Typically, I approach car purchases with reluctance or even apprehension—it’s on my list of least favorite things to do. This time was completely different. From the moment I arrived, I felt valued as a person, not just another sale. The team’s attention to detail and care showed me that their priority was ensuring I drove away with the car that was perfect for me. A huge thank-you to Brooke Jessup-Labonte, who showed incredible patience and commitment throughout the process. When I decided to sell my old car through CarMax, Brooke took it upon himself to help me every step of the way—even driving my car through heavy traffic and staying until all the details were finalized. His kindness and problem-solving made what could have been a stressful day smooth and hassle-free. The entire team, including Dave Miller (Manager), Andreas Tsirikos (GM), and Michael Tuzzio (Manager), worked seamlessly together to make the experience not only easy but enjoyable. They are clearly focused on delivering the kind of service that matches Lexus's reputation for quality and innovation. Lexus is known for its commitment to excellence—whether in their cars or their customer experience—and DARCARS Lexus of Greenwich truly lives up to that standard. If you're in the market for a vehicle, I can’t recommend them enough. They don’t just sell cars—they make sure you leave feeling confident and valued. I know exactly where I’ll buy my next car: DARCARS Lexus of Greenwich.

Exceptional Service and Dedication at DARCARS Lexus of Greenwich! I recently purchased a car from DARCARS Lexus of Greenwich, and I can’t speak highly enough about the exceptional service I received. From the moment I arrived, the team made me feel valued and ensured every detail was handled with care. A special thank you to Brooke Jessup-Labonte, who truly went the extra mile—literally. When I decided to sell my old car through CarMax, Brooke offered to drive it back to my home, spending over several hours in unexpected heavy traffic. When an issue arose with the payoff information, he handled it seamlessly, contacting the dealership and Toyota to resolve everything on the spot. His kindness, patience, and professionalism left a lasting impression. I also want to recognize the incredible teamwork of Dave Miller (Manager), Andreas Tsirikos (GM), and Michael Tuzzio (Manager). Together, they made what is often a stressful process feel smooth, efficient, and even enjoyable. I’m absolutely thrilled with my new car—a Lexus that I instantly fell in love with during my visit. It’s a perfect fit for my needs, and I’m grateful to the team for helping make it happen. If you’re looking for a dealership that values its customers, provides impeccable service, and goes above and beyond, I highly recommend DARCARS Lexus of Greenwich. Their dedication and care made this an unforgettable experience, and I wouldn’t hesitate to recommend them to friends and family.

I bought a Toyota Highlander XLE at a Darcars Lexus Of Greenwich, which was my wonderful personal experience. I was welcomed by Felix, the salesmen who showed me the car I was searching for. He was friendly, respectful, and knowledgeable in the field and answered all my questions. We began negotiating the purchase once I test-drove the car with my partner. After discussing the price, Felix introduced me to the manager, Cleice, who was very professional and friendly, and we had the pleasure of working with them to close the deal. As opposed to when you are going to close a deal and have to speak to a manager, it can be difficult; here, the experience was different. Cleice also introduced me to the general manager, Andreas; the conversation was friendly and comfortable with both of them. They were very reliable with my expectations and price for the Toyota, and with an easy and brief time, we concluded our deal. Overall, my experience with the dealer was excellent, and I highly recommend them to anyone looking to purchase a vehicle.

I recently had my complimentary maintenance performed on my GX at Greenwich LEXUS where I purchased it. Edwin, assistant service manager, from beginning to end was very accommodating, helpful and informative. He worked with me in scheduling a date and time that worked perfectly for me knowing I travelled from Brooklyn! Even after the car was washed, he saw some water spots on the vehicle and went in and came out with a rag to wipe down the vehicle. Great service and with a genuine smile!!!

So they sold me a used 2024 Genesis without a title. Unethical selling me the car, still no title, no dealer follow-up. Want aggravation, buy a car here. Go someplace else, NO RESPECT FOR CUSTOMERS. In Connecticut, a vehicle can be sold if the original Connecticut Certificate of Title has been lost, the purchaser will be registering the vehicle in Connecticut, and the vehicle is titled in your name1. However, a used dealer is not supposed to sell a car without having the title in possession2. In fact, in most states, it's unlawful to do so. Until the dealer has the title, issued in the dealership's name, the company doesn't officially own the vehicle2.