DARCARS Lexus of Greenwich

James welcomed and treated us as if we were family. He was kind, fair, and honest. My children even enjoyed the experience with James and gave them candy and entertained them during the process.

James, was very upfront and personal through the whole process. I would definitely buy a car from him again.

On 8/17/24 I had scheduled a test drive appointment with Brooke at the Railroad location at 2:00 pm. We got there early and even though Brooke was on a call, he did acknowledge us. He took his time to explained before and during my test drive in details regarding the Lexus N300. He answer all of our questions, he is very polite and understanding. He even went of his way to cancel my old pates. Thank you Brooke. This is my first Lexus, and so far I am very happy with it. The gentleman Enrik from the finance department also took his time and was pleasant and clearly explained everything. Overall and even though my monthly payment is over my budget, because of the service we received, that in all made me decide in making me purchase my Lexus N300. Thank you Brooke.

James was a very friendly knowledgeable person He was easy to do business with and was very pleasant

Great service James was great and pleasure to work with and The dealership was very professional

Excellent service with prompt response, very happy to choose this Dealer after many searching to find a good vehicle for my daughter.

Lexus, Connecticut = UNPROFFESSIONAL, UNETHICAL, RUDE, SLEAZY, and DESPICABLE If a ZERO rating was possible, that is how I would rate the sales team at the Lexus of Greenwich, Connecticut. I had a deal with a young sales rep named Tina Msallam to purchase a new, specific Lexus GX. We discussed my trade-in, how long it would take to finalize all the paperwork on the day of pick up, what I would need to bring along (the title for the trade-in and both car keys), and, most importantly, we had a agreed upon a price for the new GX. Tina knew that I was driving all the way from the east of Long Island (over a 2 and 1/2 hour drive) to finalize the deal there in Connecticut. When my partner and I arrived, we were left sitting in the show room for close to a half an hour (from 10:30am to approximately 11am) wondering what was going on ... only to find out from her and her manager that "my" car was sold earlier that morning. (The showroom opened at 9:00am). Naturally, I hit the roof. We had just driven over 2 and 1/2 hours to get there and would have to drive back home another 2 and 1/2 hours ... without the car we had been promised. It cost us almost a full tank of gas and a lot of aggravation in traffic. Now, the real question is: did they really sell THAT car THAT morning? Or, was it a bait and switch just to get us in the showroom ... knowing we drove a long way and thinking we would be willing to buy a different car?? We don't know. We just know that what they did was UNPROFFESSIONAL, UNETHICAL, RUDE, SLEAZY, and DESPICABLE. If you are actually interested in purchasing a Lexus, I suggest you go to another dealership.

James is the best! Knowledgeable, and on top of it all- helped us every step of the way. We’ve purchase several Lexus cars over the years and James really went above and beyond! So glad we met James!

Even though James Palmer was not our salesman, he went above and beyond expectations helping us on little details that were overlooked at delivery time. He is a 5 star salesman

James was wonderful from start to finish! Great deal and great dealership! Would recommend to anyone.