Reviews
Good placevto change oil for my car and good customer
Good placevto change oil for my car and good customer service good and nice thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Doc was easy to work with.
Doc was easy to work with. He did what he said he would do and made the process easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
12/31 charged me for work not done.
12/31 charged me for work not done. Admitted it. Talked to M. I know things can happen. Said I would get a credit. Had promised several times to call me after she talked to service manager. No more calls, no refund, only texts saying "how did we do?" I told them they did not do very good. Days pass, still no refund, no response. I used to arrange my truck service when I was in Indy so I could go to York because I now live in another state. Very disappointed they have my money, making no effort to make this good. Today is after close of business on 1/9/2025.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thomas, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Josh Frick General Manager jfrick@yorkautomotive.com
I haven’t had much luck with taking my 2020 Jeep
I haven’t had much luck with taking my 2020 Jeep Gladiator there for repairs. I have had it in 4 different times in the last 4 months or so for the same issue, check engine light. They haven’t been able to figure out the misfire and haven’t made the repairs. I finally took it elsewhere to have it looked at. Simple services like oil changes take a full day, which seems odd to me, even with an appointment. Not really impressed and not planning to take it back there.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Josh Frick General Manager jfrick@yorkautomotive.com
Took care of me and Mt 201i Ram even did a recall fix
Took care of me and Mt 201i Ram even did a recall fix causing engine light to stay on. I'm happy. No more engine light.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Jamie Freeman Service Manager
Fantastic service department and dealership.
Fantastic service department and dealership. I drive 60 miles and bypass another dealer less than 5 miles from my home in Tipton county. There is no comparison to these guys. They go above and beyond!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager
I just had my transmission module put in last month and
I just had my transmission module put in last month and now my transmission is not shifting as it was before I brought it to you
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Josh Frick General Manager jfrick@yorkautomotive.com
Extremely professional, informative and courteous.
Extremely professional, informative and courteous. Had an amazing experience with the entire team! From initial conversations, to handling paperwork to picking up the car in the dealership, everything was seamless and stress free. I would highly recommend this dealership not just to anyone in immediate vicinity but also to folks who need to buy a car from hundreds of miles away (as I did).
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Josh Frick General Manager
Found it to be very helpful and prompt in their care for
Found it to be very helpful and prompt in their care for my Ram 2500. They gave it a thorough inspection and recommended several items of concern which I dealt with so very professional
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dano, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Jamie Freeman Service Manager
They are great to work with and matt in service always
They are great to work with and matt in service always go's Above and beyond.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jamie Freeman Service Manager