Reviews
Employee crashed my vehicle and dealership refused to
Employee crashed my vehicle and dealership refused to compensate for loss of value. Dealership had newly purchased vehicle for 2 months. Vehicle was repaired poorly and left on lot with windows down in the rain. Would not recommend dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Josh Frick General Manager jfrick@yorkautomotive.com
Car wasn't running the same oil leak which turned into 6
Car wasn't running the same oil leak which turned into 6 total things found. I ended up fixing them all.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Shelah, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager
Brought vehicle in on Monday for 2 items to be checked
Brought vehicle in on Monday for 2 items to be checked and was notified on Wednesday that 9 other items were needing repaired. For a price of $14,595. I didn’t ask for any of these items to be checked
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Josh Frick General Manager jfrick@yorkautomotive.com
Didn’t have apt and got me right in and out it was great!
Didn’t have apt and got me right in and out it was great!! They were great to work with
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager
I drove in didn't think they would let me get serviced
I drove in didn't think they would let me get serviced since I didn't have an appointment but they did. And it was fast too. Very respectful and nice ppl. I'll only come here with my Wagoneer
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review, Terrance. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jamie Freeman Service Manager
I took my Jeep Grand Cherokee in because I had a front
I took my Jeep Grand Cherokee in because I had a front light out.The dealership said they couldn't find the problem. I then took it to Andy Mohr and they found the problem. A $6.50 light bulb part. Also, a charge to fix my hydraulic brakes a $5000,00 charge. I won't be back.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Josh Frick General Manager jfrick@yorkautomotive.com
They are friendly, honest, accommodating, and fair
They are friendly, honest, accommodating, and fair priced. They have been my go to for years.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager
Fast, reliable and seemed to be honest.
Fast, reliable and seemed to be honest. Will be back for service and possibly purchase!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jamie Freeman Service Manager
York did a great job.
York did a great job. First service on the 2024 Chrysler Pacifica. They had me in and out in a time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with York Chrysler Dodge Jeep Ram of Plainfield. We appreciate your business and hope to see you again soon! Jamie Freeman Service Manager
This service center is Very fast, professional and
This service center is Very fast, professional and helpful. I would highly recommend this center to others.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sean, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Jamie Freeman Service Manager