Reviews
Customer care is a low priority.
Customer care is a low priority. Honesty and integrity are for other dealerships. Beware of service department.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Josh Frick General Manager jfrick@yorkautomotive.com
This is the 2nd time my fluids aren't checked.
This is the 2nd time my fluids aren't checked. I asked the lady that took my payment of my fluids had been checked. She said, "oh yeah, everything is good." One week later and my truck is over heating because not all fluids were checked. I kind of suspected this because I called the first time this happened with my other vehicle. This place used to be good now with all these changes, this place is untrustworthy. Gave 2 stars bc I used to love this place and recommend. Been going for so many years. Which I wouldn't have renewed my oil changes.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Josh Frick General Manager jfrick@yorkautomotive.com
Doc was able to work a remarkable deal for me.
Doc was able to work a remarkable deal for me. I didn't have to spend a great deal of time at the dealership, the staff was so kind and courteous.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Josh Frick General Manager
Matt created my appointment.
Matt created my appointment. Brooke checked my vehicle in. Service was completed on time. Check out went well. Nice work!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matt and Brooke, and we look forward to working with you again. Jamie Freeman Service Manager
Attention to detail and concern and understanding of
Attention to detail and concern and understanding of customer expectations..Never felt 'rushes' or unappreciated as a customer. Greatly appreciated her concern and expedient nature of her attention
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, Mike, and for taking the time to leave us this wonderful feedback! Jamie Freeman Service Manager
Im very happy with the dealership service department and
Im very happy with the dealership service department and the manner in which they treat me. It keeps me coming back
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing York Chrysler Dodge Jeep Ram of Plainfield. We look forward to having you as one of our valued customers for many more years to come! Jamie Freeman Service Manager
No communication, no return of calls, lack of giving
No communication, no return of calls, lack of giving answers on the status of the repair.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here, Ryan. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Josh Frick General Manager jfrick@yorkautomotive.com
It's ok , been waiting for 3 months for someone to
It's ok , been waiting for 3 months for someone to contact me about a used dodge charger I was looking to trade my dodge ram 1500 for. 1 owner. 2013. 86,000. Miles.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Julie, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jamie Freeman Service Manager
Communication was good.
Communication was good. Quick service. Very friendly staff. Professional and knowledgeable. Respectful. Made sure I was satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield. Your feedback and rating mean a lot to us. We're glad Josh was able to help, and we hope to see you again! Jamie Freeman Service Manager
Very interested in making sure all concerns were
Very interested in making sure all concerns were addressed. He is a very pleasant young man.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield. Josh Frick General Manager