Reviews
Golden prices, tin service.
Golden prices, tin service. Simple key fob programn I had to supply the fob, still codt $200. Seriously? The last visit was $250 and it was an oil change. Instead of all the other things they should have done for a 60k service. Only dealer in area.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Josh Frick jfrick@yorkautomotive.com
The people there are going the extra mile in making sure
The people there are going the extra mile in making sure your needs are met
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager
I was proud of the service that was provided by you and
I was proud of the service that was provided by you and your team it was very good
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Richard, for sharing about your experience with York Chrysler Dodge Jeep Ram of Plainfield. We appreciate your business and hope to see you again soon! Jamie Freeman Service Manager
They went beyond all expectations to take care of me.
They went beyond all expectations to take care of me. Their service is extremely good.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jamie Freeman Service Manager
Will not be returning.
Will not be returning.. terrible communication and no help with warranty info. No thank you
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Josh Frick General Manager jfrick@yorkautomotive.com
My running boards unfortunately stopped working and I
My running boards unfortunately stopped working and I stopped in to see what could be done. One nice young lady tried to trouble shoot for me with no success. She then told me to pull in and see if someone else could help and when she asked one guy he murmored under his breath to her for me to set an appointment. And then she noticed on my file that a have a fleet of vehicles financed at this location and she said we should be able to do better then this. So she asked a technician to look at me truck as to why my electric running boards stopped working and he simply looked under my hood and unplugged the AMP and let it set for 5 min and plugged it back in and boom it worked. If it wasn't for her great customer service and willingness to help I would of probably been in for a scheduled appointment somewhere else and possibly charged for something that was as simple as this to fix. So thank you and I will be in again to personally thank you!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jamie Freeman Service Manager
George Landis was amazing!
George Landis was amazing! Such perfect customer service and refreshing to work with him. Cannot say enough good things about him and our overall experience with York Automotive!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Bill, and don't hesitate to let us know if we can be of further assistance. Jamie Freeman Service Manager
In the 3 months that they had my jeep in the shop to
In the 3 months that they had my jeep in the shop to replace the motor they ripped one of my leather seats and scratched my front bumper they did a bad repair job on the leather seat and would not pay to replace the bumper
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience, Adam, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Josh Frick General Manager jfrick@yorkautomotive.com
Brooke was very easy to work with.
Brooke was very easy to work with. She communicated throughout the process and tried to give solutions when problems occurred. I did encounter several problems with the service technician though. First, the technician dropped and scratched my rim during a tire replacement. Brooke contacted me and let me know how the dealership would make it right. I had to wait several days for the repair. Second, during the rim repair, the technician broke one of my storage containers that nestle around the spare tire. Finally, we discovered after I came home that the technician failed to put my valve stem cap back on the new tire so we had to buy a replacement pack.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback, Emma. We appreciate your business and apologize for the issues that arose as well as any inconvenience caused by us. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield; please don't hesitate to reach out if you need any further assistance! Jamie Freeman Service Manager
Never have loaners for customers with extended warranty
Never have loaners for customers with extended warranty repairs. Vehicle has been in multiple times for over a week.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hank, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Josh met your expectations. Thank you again for choosing York Chrysler Dodge Jeep Ram of Plainfield. We look forward to having you as one of our valued customers for many more years to come! Jamie Freeman Service Manager